Industry
BPO
P/
Pep / Pepkor Contact Centre company profile
Pepkor operates one of South Africa’s larger contact centres as part of the Pepkor group, Africa’s biggest retailer by store numbers. The centre handles customer service, credit queries, collections and loyalty programmes for the Pep, Ackermans and Tekkie Town brands.
1,500+Team
1965Founded
Cape Town (Bellville)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Pep / Pepkor Contact Centre company profile research shows
Pepkor operates one of South Africa’s larger contact centres as part of the Pepkor group, Africa’s biggest retailer by store numbers. The centre handles customer service, credit queries, collections and loyalty programmes for the Pep, Ackermans and Tekkie Town brands.
Locations
Cape Town (Bellville), Johannesburg
Company size
1,500+
Role areas
Customer Service Agent, Credit Consultant, Loyalty Programme Advisor
Typical pay
R6,500–R15,000/month
Head office
Cape Town (Bellville)
Founded
1965
What the work may be like
Pepkor's contact centre supports Africa's largest retailer by store count — Pep, Ackermans, Tekkie Town, and more — from its Bellville Cape Town campus. The multi-brand structure means agents become knowledgeable across different retail credit and loyalty products, and the JSE-listed stability provides employment certainty.
The entry-level accessibility, clear progression pathways, and the scale of the operation make this one of the most accessible BPO entry points in the Western Cape.
Hiring and application process
Candidates should apply online via the South African jobs platform, uploading their CV and Matric certificate for roles supporting customer service, credit queries and collections across the Pep, Ackermans and Tekkie Town brands. The screening process starts with an online assessment testing customer service orientation and basic numeracy, followed by a voice assessment, telephonic interview and final panel interview.
Reference and credit checks are completed before an offer is extended, with the full process typically taking three to five weeks. Prepare by practising responses to common credit and collections scenarios while showing empathy and clear communication.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a global BPO brand with international accounts and structured training
- Africa's largest retailer by stores — Pepkor brand gives CV weight across the retail and BPO sectors
- Multi-brand exposure (Pep, Ackermans, Tekkie Town) creates diverse product knowledge within one employer
- Entry-level friendly with clear progression — one of the most accessible call centre entry points in Cape Town
What candidates should verify
- • Bellville Cape Town campus — requires reliable Western Cape transport for candidates outside the immediate area
- • Retail credit and collections can be demanding when consumer finances are under pressure
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Pep / Pepkor Contact Centre.
Pepkor operates one of South Africa’s larger contact centres as part of the Pepkor group, Africa’s biggest retailer by store numbers. The centre handles customer service, credit queries, collections and loyalty programmes for the Pep, Ackermans and Tekkie Town brands.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Pep / Pepkor Contact Centre lists Cape Town (Bellville) on this public profile.
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