Industry
BPO
O
Outsource-X company profile
Outsource-X runs a contact centre in South Africa that handles customer service, technical support and back-office tasks for both local and international brands. The work centres on email, chat and ticket systems rather than traditional voice-only calls, with agents managing refunds, disputes, replacement requests and general enquiries for clients such as e-commerce platforms.
200Team
2022Founded
Cape TownSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Outsource-X company profile research shows
Outsource-X runs a contact centre in South Africa that handles customer service, technical support and back-office tasks for both local and international brands. The work centres on email, chat and ticket systems rather than traditional voice-only calls, with agents managing refunds, disputes, replacement requests and general enquiries for clients such as e-commerce platforms.
Locations
Cape Town
Company size
200
Role areas
Customer Experience Agent, Technical Support Consultant, Omnichannel Agent
Typical pay
R7,000–R16,000/month
Head office
Cape Town
Founded
2022
What the work may be like
Outsource-X is a growing Cape Town BPO with a clear digital-first orientation — omnichannel agent skills (voice, chat, email) are developed from day one rather than pure phone work. The growing international campaign portfolio creates above-standard pay opportunities for strong English-proficient agents, and the Cape Town base is well-connected across the Western Cape metro.
Hiring and application process
To apply for roles at Outsource-X, submit your CV via the South African jobs platform profile, ensuring it emphasises any customer service or call centre experience alongside a Matric certificate. Screening starts with an application review for digital literacy and relevant background, followed by online assessments simulating email, chat and ticket handling, then virtual interviews and reference checks.
The full process from application to offer typically spans two to four weeks. Prepare by practising accurate, multi-task typing while resolving sample disputes through written responses rather than voice calls.
Who may be a good fit
- Digitally literate agents wanting to build omnichannel and digital CX skills in a growing Cape Town BPO
- Omnichannel agent development — voice plus chat and email builds a broader skill set than phone-only roles
- Growing international campaign portfolio — access to above-standard pay for English-proficient agents
- Cape Town location — accessible across the Western Cape metro for candidates outside Bellville or Parow
What candidates should verify
- • Growing operator — fewer simultaneous openings than the large established BPOs
- • Digital CX tool proficiency requirement means entry is more competitive than basic customer service BPOs
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Outsource-X.
Outsource-X runs a contact centre in South Africa that handles customer service, technical support and back-office tasks for both local and international brands. The work centres on email, chat and ticket systems rather than traditional voice-only calls, with agents managing refunds, disputes, replacement requests and general enquiries for clients such as e-commerce platforms.
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Life here
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Room to grow
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Opportunities
Open roles at Outsource-X
FULL TIME
Lead Generation Specialist
Somerset West, Western Cape · R10 000 - R15 000 a month
View jobFull-time
IT Support Specialist
Somerset West, Western Cape · R20 000 per month
View jobFull-time
Sales Team Leader
Cape Town, Western Cape
View jobFull-time
Campaign Operations Manager
Somerset West, Western Cape
View jobIndependent feedback
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A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Outsource-X lists Cape Town on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.