Industry
BPO
MTN Contact Centre company profile
MTN Contact Centre operates as the customer service arm for MTN South Africa, handling network support, billing queries, device care, and enterprise account issues for the operator's prepaid, postpaid, and business subscribers. The centre processes high volumes of inbound calls and queries tied directly to MTN's mobile network operations rather than third-party clients.
3,000+ (contact centre)Team
1994Founded
Johannesburg (Roodepoort)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What MTN Contact Centre company profile research shows
MTN Contact Centre operates as the customer service arm for MTN South Africa, handling network support, billing queries, device care, and enterprise account issues for the operator's prepaid, postpaid, and business subscribers. The centre processes high volumes of inbound calls and queries tied directly to MTN's mobile network operations rather than third-party clients.
Locations
Johannesburg (Roodepoort), Cape Town, Durban
Company size
3,000+ (contact centre)
Role areas
Customer Care Agent, Technical Support Consultant, Retentions Agent
Typical pay
R7,500–R18,000/month
Head office
Johannesburg (Roodepoort)
Founded
1994
What the work may be like
MTN's South African contact centre operates at significant scale, handling subscriber queries across prepaid, postpaid, and enterprise accounts from its Roodepoort hub. The environment is structured and KPI-driven, with dedicated teams for different product lines including device care, enterprise support, and billing.
Staff benefit from the MTN group's pan-African brand and internal mobility opportunities across its 19 African market operations.
Hiring and application process
Candidates can apply for MTN Contact Centre roles directly via the South African jobs platform, uploading their Matric certificate and highlighting any telecoms exposure. The process starts with CV screening, followed by an online assessment testing problem-solving and basic network knowledge, a structured telephonic interview, and a final in-person role-play focused on billing queries and device support.
Reference and criminal-record checks complete the sequence, with the full timeline typically spanning four to six weeks. Prepare by familiarising yourself with MTN’s prepaid and postpaid products so you can demonstrate quick, accurate resolution of common subscriber issues during assessments.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Africa's second-largest mobile operator — strong brand on your CV
- Free or heavily discounted data and device benefits
- International MTN Africa mobility for high performers
What candidates should verify
- • Large volume-driven environment with strict KPI adherence
- • Roodepoort location is not central for all Johannesburg candidates
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Your company on ShiftMate
ShiftMate already has a hiring profile for MTN Contact Centre.
Claim it and let us build and market your employer brand. Create a free employer account, complete business verification and submit a claim request. Approval lets an authorised representative manage employer-owned profile details; independent reviews remain controlled by ShiftMate.
The company
Inside MTN Contact Centre.
MTN Contact Centre operates as the customer service arm for MTN South Africa, handling network support, billing queries, device care, and enterprise account issues for the operator's prepaid, postpaid, and business subscribers. The centre processes high volumes of inbound calls and queries tied directly to MTN's mobile network operations rather than third-party clients.
This unclaimed profile uses public company information. An authorised representative can register, verify their authority and request control of employer-owned details.
Visit MTN Contact CentreLife here
Different disciplines. One shared standard.
Work with purpose
A practical view of the work, teams and opportunities behind this employer.
People first
Clear expectations and better context for candidates exploring a new role.
Room to grow
A profile designed to make the next step easier to understand.
Opportunities
Open roles at MTN Contact Centre
There are no public roles listed at the moment. Check back here for future opportunities.
Independent feedback
Employer profile and worker reviews are separate.
This profile is employer-controlled. Worker experiences are independently submitted and moderated on ShiftMate's review pages, so candidates can see both perspectives clearly.
Read independent reviewsFAQs
A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
MTN Contact Centre lists Johannesburg (Roodepoort) on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.