Industry
BPO
LG
Liberty Group Contact Centre company profile
Liberty Group Contact Centre operates as the customer service arm for Liberty Life, which forms part of the Standard Bank Group. Staff handle inbound queries on life insurance policies, investment products, and retirement funds from existing policyholders across South Africa.
2,000+ (contact centre)Team
1957Founded
Johannesburg (Braamfontein)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Liberty Group Contact Centre company profile research shows
Liberty Group Contact Centre operates as the customer service arm for Liberty Life, which forms part of the Standard Bank Group. Staff handle inbound queries on life insurance policies, investment products, and retirement funds from existing policyholders across South Africa.
Locations
Johannesburg (Braamfontein), Cape Town
Company size
2,000+ (contact centre)
Role areas
Life Insurance Consultant, Investment Advisor, Retentions Specialist
Typical pay
R8,500–R22,000/month
Head office
Johannesburg
Founded
1957
What the work may be like
Liberty Group's contact centre — backed by Standard Bank — handles life insurance, investment, and retirement queries from its Braamfontein (Johannesburg) and Cape Town sites. The Standard Bank Group backing means comprehensive pension and medical aid from appointment.
The FAIS advisory pathway is fully funded, and internal mobility into the broader Standard Bank Group creates long-term career options that standalone insurance BPOs cannot offer.
Hiring and application process
Applications for roles at Liberty Group Contact Centre are submitted via the Liberty careers portal or leading South African job platforms. The screening process starts with Matric verification and a review of financial services interest, followed by online assessments on communication and product knowledge, a telephonic interview, and an in-person or virtual panel interview.
Shortlisted candidates complete reference, credit and criminal checks before receiving an offer, with the full process typically spanning four to six weeks. Prepare by studying Liberty Life’s insurance, investment and retirement products while practising clear explanations of policy terms for inbound queries.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Standard Bank Group backing — access to one of Africa's largest financial services networks for career development
- FAIS advisory qualification funded — become a registered financial advisor while earning
- Comprehensive pension and medical aid from appointment — among the best benefits in SA financial services BPO
What candidates should verify
- • Complex life insurance and investment products require extensive training before live deployment
- • Braamfontein Johannesburg location — older campus that may require transport planning
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Liberty Group Contact Centre.
Liberty Group Contact Centre operates as the customer service arm for Liberty Life, which forms part of the Standard Bank Group. Staff handle inbound queries on life insurance policies, investment products, and retirement funds from existing policyholders across South Africa.
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Visit Liberty Group Contact CentreLife here
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Liberty Group Contact Centre lists Johannesburg (Braamfontein) on this public profile.
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