Industry
BPO
FNB Contact Centre company profile
FNB Contact Centre operates as the main customer service arm for First National Bank, managing inbound calls and queries on personal banking accounts, credit products, insurance, and the FNB app. Its customers are retail banking clients across South Africa who need support outside branch hours.
4,500+ (contact centre)Team
2024Founded
Johannesburg (Fairland)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What FNB Contact Centre company profile research shows
FNB Contact Centre operates as the main customer service arm for First National Bank, managing inbound calls and queries on personal banking accounts, credit products, insurance, and the FNB app. Its customers are retail banking clients across South Africa who need support outside branch hours.
Locations
Johannesburg (Fairland), Pretoria, Cape Town
Company size
4,500+ (contact centre)
Role areas
Banking Advisor, App Support Consultant, Credit Consultant
Typical pay
R8,000–R21,000/month
Head office
Johannesburg (Fairland)
Founded
2024
What the work may be like
FNB's contact centre is consistently regarded as one of the best banking contact centres to work at in South Africa — a reflection of FNB's multiple 'Best Bank' awards and its emphasis on internal culture. The Johannesburg hub operates a tech-forward environment supporting one of SA's most innovative banking apps, giving agents exposure to digital banking innovation.
Training is thorough and ongoing, and the promote-from-within culture is genuine.
Hiring and application process
Applications for roles at FNB Contact Centre are submitted via the First National Bank careers portal or major South African job platforms, requiring a Matric certificate plus evidence of strong communication and basic tech literacy. The screening process starts with CV shortlisting, followed by online psychometric and voice assessments, a telephonic interview, and a final virtual or in-person panel discussion focused on customer query handling.
Candidates who advance complete reference, criminal record and credit checks, with the full timeline from application to offer typically taking four to six weeks. Preparation should include practising role-play scenarios involving FNB app support, personal banking queries and credit product explanations.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- SA's most awarded bank — the FNB brand is a career asset across the financial sector
- Tech-forward digital banking focus — app support roles build in-demand skills
- Strong internal promotion culture with a genuine talent development reputation
What candidates should verify
- • High standards and thorough assessments make entry competitive
- • Fairland Johannesburg location requires reliable transport for shift workers
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Unclaimed company profile
Do you represent FNB Contact Centre?
Create a free employer account, complete business verification and submit a claim request. Approval lets an authorised representative manage employer-owned profile details; independent reviews remain controlled by ShiftMate.
The company
Inside FNB Contact Centre.
FNB Contact Centre operates as the main customer service arm for First National Bank, managing inbound calls and queries on personal banking accounts, credit products, insurance, and the FNB app. Its customers are retail banking clients across South Africa who need support outside branch hours.
This unclaimed profile uses public company information. An authorised representative can register, verify their authority and request control of employer-owned details.
Visit FNB Contact CentreLife here
Different disciplines. One shared standard.
Work with purpose
A practical view of the work, teams and opportunities behind this employer.
People first
Clear expectations and better context for candidates exploring a new role.
Room to grow
A profile designed to make the next step easier to understand.
Opportunities
Open roles at FNB Contact Centre
There are no public roles listed at the moment. Check back here for future opportunities.
Independent feedback
Employer profile and worker reviews are separate.
This profile is employer-controlled. Worker experiences are independently submitted and moderated on ShiftMate's review pages, so candidates can see both perspectives clearly.
Read independent reviewsFAQs
A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
FNB Contact Centre lists Johannesburg (Fairland) on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.