BPO & Call Centre Jobs in Cape Town

Call Centre Agent

R5,500–R8,000/month

Outbound Sales Agent

R5,000–R7,000/month + commission

Collections Agent

R6,000–R9,000/month

Team Leader

R14,000–R18,000/month

Quality Assurance Analyst

R10,000–R14,000/month

Workforce Management Analyst

R12,000–R18,000/month

Chat Support Agent

R6,000–R9,000/month

Technical Support Agent

R7,000–R11,000/month

Merchants

5,000+

One of Africa's largest BPO providers, part of the Dimension Data group. Specialises in customer experience management for international brands.

WNS Global Services

4,000+

Global BPO giant with South African operations handling finance, insurance, and healthcare clients. Known for process automation and analytics.

Teleperformance

3,000+

The world's largest BPO company operating in 91 countries. South African offices handle customer service for major tech and retail brands.

CCI South Africa

3,500+

One of South Africa's largest homegrown BPOs, with its KwaZulu-Natal operations centred in Umhlanga — the province's biggest call centre hub. CCI focuses on customer management, debt collection, sales and international voice campaigns across financial services and telecoms.

iContact BPO

2,500+

South African-owned BPO with offices in Umhlanga, handling UK and international customer service accounts. Smaller than CCI but known for better work-life balance and strong employee retention initiatives.

Webhelp South Africa

2,000+

Global CX company (now Concentrix+Webhelp) with SA operations serving European and international brands across multiple channels.

Capita South Africa

1,500+

UK-headquartered outsourcing company with South African operations handling customer service, IT, and business process management.

Amazon South Africa

3,000+

Amazon's South African customer service operation handles support for global Amazon customers. Known for competitive pay and comprehensive benefits.

Careerbox

Training provider

Social enterprise focused on training unemployed youth for BPO careers. Partners with major call centres to place graduates in jobs.

Altron (formerly Bytes Technology)

2,000+

South African ICT group with BPO division handling IT help desk, managed services, and business process management.

Vodacom Contact Centre

5,000+ (contact centre ops)

South Africa's largest mobile network with in-house and outsourced call centres handling 40+ million subscriber queries.

Nutun

5,000+

Formerly part of Transaction Capital, Nutun runs large-scale customer management, collections, and sales operations for financial services and telecoms clients across South Africa.

Sigma Connected

3,000+

Fast-growing outsourcer running UK-facing customer service, collections, and vulnerable-customer support from Cape Town and Durban. Multiple award-winning workplace.

Ignition Group (iGnition CX)

3,000+

Durban-headquartered customer experience and sales group serving local and US markets, with offices in Johannesburg and Cape Town. Strong technology and telecoms focus.

CallForce

2,000+

Award-winning South African contact-centre specialist delivering customer service and sales for local and international clients, with operations expanded into Asia, Australia, the UK and US.

Concentrix

6,000+

Global customer experience giant (which absorbed Webhelp) running large multilingual delivery centres in South Africa for major technology, retail and financial brands.

SA Commercial

1,000+

Established South African outsourcer and active BPESA member delivering customer service, sales and back-office support for local and offshore clients.

Capability BPO

500+

South African outsourcer operating since 2008, delivering multilingual customer service, sales and support for clients across global markets.

Nimble Group

2,500+

Cape Town-based BPO specialising in debt collection, insurance sales, and credit lifecycle management. One of South Africa's leading fintech-adjacent outsourcers with modern analytics capabilities.

Standard Bank Contact Centre

5,000+ (contact centre)

Standard Bank's in-house contact centre handles millions of customer interactions annually across personal banking, business banking, and card services. One of the largest single-employer contact centre operations in South Africa.

FNB Contact Centre

4,500+ (contact centre)

First National Bank's contact centre — repeatedly voted South Africa's best bank — handles queries across personal banking, credit, insurance, and the FNB app. Known for a strong internal culture and innovation focus.

Absa Contact Centre

4,000+ (contact centre)

Absa Group's customer contact operations span retail banking, vehicle finance, home loans, and insurance. Operating across South Africa with one of the largest inbound call volumes in the financial sector.

Nedbank Contact Centre

3,500+ (contact centre)

Nedbank's Nedbank Contact Centre handles retail and business banking queries, credit card support, and insurance. Known for a people-first culture and strong commitment to employee development.

Capitec Bank Contact Centre

2,000+ (contact centre)

Capitec Bank — South Africa's biggest bank by client numbers — operates a fast-growing contact centre from Stellenbosch and Cape Town, handling digital banking queries, loan support, and fraud. Fast-track promotions and a tech-forward culture.

Old Mutual Contact Centre

4,000+ (contact centre)

Old Mutual — Africa's oldest financial services group — operates a large in-house contact centre handling life insurance, savings, investments, and financial planning queries across South Africa.

MTN Contact Centre

3,000+ (contact centre)

MTN South Africa's contact centre handles network support, billing queries, device care, and enterprise accounts. As Africa's second-largest mobile operator, MTN offers unique telecoms industry experience.

Telkom SA Contact Centre

3,000+ (contact centre)

Telkom SA's contact centre supports fixed-line, fibre, mobile, and enterprise customers. South Africa's third-largest telecoms operator with a large and evolving customer service operation.

MultiChoice / DStv Contact Centre

3,500+ (contact centre)

MultiChoice — home to DStv, Showmax, and GOtv — operates one of South Africa's best-known contact centres, handling subscriber support, billing, and technical queries for Africa's leading pay-TV platform.

Momentum Metropolitan Contact Centre

3,000+ (contact centre)

Momentum Metropolitan is one of South Africa's largest financial services groups, with contact centres handling life insurance, health cover, retirement funds, and short-term insurance across the Momentum and Metropolitan brands.

Sanlam Contact Centre

2,500+ (contact centre)

Sanlam — South Africa's largest insurance group — operates contact centres handling life, short-term, and investment product queries. Based primarily in Bellville (Cape Town), Sanlam offers a stable, professional environment with strong benefits.

King Price Insurance Contact Centre

2,000+

King Price Insurance — famous for decreasing premiums — operates a fast-growing contact centre in Pretoria East handling car, home, and life insurance. Known for a fun, high-energy sales culture with strong commission structures.

Budget Insurance Contact Centre

1,500+

Budget Insurance — part of the FirstRand Group — operates an outbound and inbound contact centre focused on car, home, and pet insurance sales. Known for a high-volume sales environment with structured commission earnings.

Firstsource Solutions South Africa

1,000+

Firstsource Solutions is an Indian-headquartered global BPO with South African operations handling international healthcare, banking, and telecom clients. Offers exposure to global BPO practices and international campaign experience.

Cell C Contact Centre

1,500+

Cell C South Africa's customer service contact centre handles mobile network, data, and billing queries. Following major restructuring, Cell C now operates a leaner, more focused contact operation with strong training support.

Liberty Group Contact Centre

2,000+ (contact centre)

Liberty Group — part of Standard Bank Group — operates contact centres for life insurance, investments, and retirement products. A prestigious employer in financial services with comprehensive benefits and long-term career potential.

Hollard Insurance Contact Centre

2,500+

Hollard is South Africa's largest privately-owned insurance group, operating contact centres for personal lines, commercial, and life insurance. Known for a creative culture and strong commitment to transformation and youth employment.

Santam Insurance Contact Centre

3,000+

Santam is South Africa's largest short-term insurer, handling car, home, and business insurance for millions of policyholders. The contact centre manages claims, policy services, and sales across major South African cities.

Auto & General Insurance Contact Centre

1,500+

Auto & General is one of South Africa's leading direct insurers, offering car, home, and life cover. The Johannesburg contact centre handles inbound and outbound sales, claims, and retentions with a high-performance commission structure.

Clientele Life Insurance Contact Centre

2,000+

Clientele Life is one of South Africa's largest direct life insurers, known for high-volume outbound telesales and strong incentive structures. The Johannesburg operation is one of the city's most recognisable contact-centre employers.

DirectAxis

1,500+

DirectAxis is South Africa's leading direct personal finance provider, part of the FirstRand Group. The Cape Town contact centre handles personal loan applications, debt consolidation, and credit life insurance sales.

Bayport Financial Services

1,000+

Bayport Financial Services is a specialist personal loans provider serving public-sector employees across South Africa. The contact centre focuses on loan applications, debit order management, and customer service for government workers.

Debtbusters Contact Centre

800+

Debtbusters is South Africa's leading debt counselling company, operating a large contact centre to help over-indebted consumers restructure their finances. A mission-driven employer with strong growth in the debt-counselling sector.

TransUnion South Africa

500+

TransUnion is one of the three global credit bureaus, operating in South Africa with a contact centre supporting businesses and consumers on credit reports, fraud alerts, and data analytics. A unique data-economy employer.

Experian South Africa

400+

Experian is a global data and technology company providing credit scoring, decisioning, and marketing analytics to South African banks and retailers. The SA contact centre supports B2B clients and consumer credit queries.

Sutherland Global Services South Africa

1,000+

Sutherland is a US-headquartered global digital transformation and BPO company with South African operations serving financial services, telecoms, and tech clients. Offers exposure to global accounts and advanced process automation.

1st for Women Insurance Contact Centre

800+

1st for Women is South Africa's leading insurance brand specifically for women, offering car, home, and life insurance. The contact centre focuses on inbound service, outbound sales, and claims — with a strong female-empowerment workplace culture.

Pep / Pepkor Contact Centre

1,500+

Pepkor is Africa's largest retailer by store count, and its contact centre supports Pep, Ackermans, Tekkie Town, and other brands across customer service, credit, and loyalty programmes — serving millions of South Africans in the value retail segment.

Mukuru Contact Centre

1,000+

Mukuru is Africa's largest money transfer and financial services provider for the mass market, operating a high-volume contact centre in Johannesburg. Supports millions of customers sending money across Southern and East Africa.

TFG (The Foschini Group) Contact Centre

2,000+

TFG is South Africa's second-largest retailer, operating over 30 brands including Foschini, Markham, Sportscene, and Jet. The contact centre handles credit, loyalty, collections, and customer service across a massive multi-brand portfolio.

Nedgroup Insurance Contact Centre

800+

Nedgroup Insurance is the short-term and life insurance arm of Nedbank Group, offering vehicle, home, and personal lines products. The contact centre handles sales, claims, and service for Nedbank's 8+ million banking clients.

Rain Contact Centre

400+

Rain is South Africa's only dedicated 5G mobile network operator, offering a fully digital experience to over a million subscribers. The contact centre is digital-first and handles data, device, and billing queries for a young, tech-savvy customer base.

Hollywoodbets Telephony & Contact Centre

1,500+ (telephony)

Hollywoodbets is South Africa's largest independent betting company, operating a large telephony and contact centre division from its Durban headquarters. Handles sports betting support, account queries, and payments for millions of customers.

Foundever South Africa

2,000+ (SA)

Foundever (formed by the merger of Sitel Group and Sykes) is one of the world's largest customer experience companies, operating contact centres across South Africa serving global clients in technology, finance, and retail. With over 170,000 employees globally, its SA operations offer stable employment and international client exposure.

Outworx Group

5,000+

Outworx is a South African BPO and staffing solutions company specialising in contact centre outsourcing, workforce management, and skills development. It places thousands of agents with SA's major financial services, retail, and telecoms clients and runs its own NQF-accredited training programmes.

Mango5

1,000+

Mango5 is a Cape Town-based BPO specialising in English-language customer service, technical support, and back-office outsourcing for international clients, particularly from the UK, US, and Australia. It is known in the industry for strong agent training and a collaborative work culture.

Boomerang BPO

Growing

Boomerang BPO is a South African outsourcer offering customer service, outbound sales, and back-office support services. Known for running campaigns for SA's major insurance and financial services brands, it provides structured agent training and a results-driven team culture.

IntelliBPO

Growing

IntelliBPO is a South African business process outsourcing company offering contact centre and data processing services to local and international clients. It focuses on digital-enabled BPO solutions and provides learnerships and skills programmes for new entrants to the sector.

African Resonance

1,500+

African Resonance is a South African managed services and contact centre company specialising in device management, logistics support, and customer service for the banking and fintech sectors. It manages ATM and card device field operations alongside a significant contact centre team.

CareCall

Growing

CareCall is a South African healthcare and wellness contact centre outsourcer, providing patient support, medical aid queries, chronic disease management, and healthcare navigation services on behalf of medical schemes and health insurers. It is a niche operator at the intersection of BPO and healthcare.

The Agentsy

Growing

The Agentsy is a South African BPO and contact centre staffing company providing outsourced customer service, sales, and virtual assistant solutions for local and international clients. It has built a reputation for placing experienced agents quickly and for flexible, tech-enabled remote contact centre solutions.

Outsource-X

Growing

Outsource-X is a South African BPO company offering customer service, technical support, and business process outsourcing to local and international brands. It operates a growing contact centre with a focus on digital customer experience and omnichannel agent skills.

ATM Group SA

Growing

ATM Group SA (African Talent Management Group) is a South African BPO, staffing, and contact centre solutions company. It manages outsourced contact centre programmes for financial services, retail, and government clients, and is known for its focus on previously disadvantaged talent development.

BCC Telemarketing

Growing

BCC Telemarketing is a South African outbound telemarketing and contact centre company specialising in direct sales, lead generation, and customer acquisition campaigns for insurance, financial services, and FMCG clients. Known for a high-energy sales floor culture and strong agent incentive programmes.

Ex 121 BPO

Growing

Ex 121 BPO is a South African contact centre and business process outsourcing company offering customer management, back-office processing, and digital support services to clients in financial services and retail. It focuses on tech-enabled BPO delivery and employs agents across voice, chat, and email support channels.