ASSESS
Assess candidates better and faster
Configure structured behavioural, voice, role and workflow evidence for the campaigns you hire into.
Explore assessmentsContact Centre Workforce Partner
Expand your contact-centre intake without lowering the bar.
ShiftMate works with contact centres to build custom assessments, role training and simulations around your campaigns—so you can assess people faster, bring in candidates without prior contact-centre experience, and support them through complex scripts, compliance, sales and objection handling.
Assess fasterWiden the intakeSupport new hires
Built around your operation
One connected readiness system
01
Campaign requirements
Scripts · systems · compliance
02
Candidate evidence
Behaviour · voice · role fit
03
Supported practice
Simulation · coaching · repetition
04
Employer decision
Trial · hire · measure
Designed with your campaign, not a generic role description.
Inbound service Outbound sales Collections and compliance Technical support
The contact-centre problem
Your hiring system should be built for your campaigns, not generic roles.
Contact centres often have to choose between a small pool of experienced agents and a larger intake that needs too much support. CVs, interviews and generic completion certificates do not show whether someone can handle the actual work.
We help move that trade-off by making the campaign visible in the assessment, the preparation and the support new hires receive.
Scripts and knowledge
Turn the language and product knowledge agents actually need into practice and assessment.
Compliance and disclaimers
Make regulated language, process discipline and safe handling part of the readiness path.
Systems and workflows
Bring CRM, dialler, note quality and workflow expectations into the way candidates prepare.
Sales and objections
Practice the conversations that separate a completed script from a capable customer interaction.
How we work with you
From campaign reality to supported performance.
We do not start with a generic course catalogue. We start with the work your people need to do, then build the right evidence and practice around it.
01
Understand the work
We start with your campaign, roles, systems and the behaviours that matter on your floor.
02
Build the right layer
We shape an assessment, training product or simulation around the gap you need to solve.
03
Assess and prepare
Candidates and new hires get evidence-based practice instead of generic completion tasks.
04
Hire and support
Make better-informed decisions, widen your intake and keep supporting people through the transition.
05
Measure what happens next
Keep the evidence connected to the outcomes your team cares about after the first decision.
One connected employer journey
Start with the problem you need to solve.
These are supporting capabilities, not disconnected products. We can start with one layer and build from there.
PREPARE
Build training and simulations
Use realistic practice for scripts, compliance, sales, objections, service and complex customer conversations.
Explore training productsHIRE
Fill seats when you need people now
Use the dedicated call-centre marketplace as an immediate staffing path alongside a longer-term pipeline.
See the marketplaceDEVELOP
Build an entry-level pipeline
Connect employer needs to supported preparation and skills-development pathways for people without prior experience.
Explore employer pathwaysEXTEND
Explore AI operations
See how Gen 3 agents can support customer operations when your question is about automation beyond hiring.
Explore Gen 3 AIStart a conversation
Let's scope what your contact-centre team needs.
Request a demo, talk through a hiring pipeline, or scope a custom assessment, training product or simulation. Tell us where the pressure is and we will help shape the right starting point.
A demo of the relevant ShiftMate capability
A discussion about your campaign and hiring goals
A scoped next step for assessment, training or simulation