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The Unlimited Group – Company Profile & Opportunities
Understand The Unlimited Group, explore the work and prepare for your next conversation.
Evidence-led company research
What The Unlimited Group research shows
The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work.
Locations
Umhlanga, Durban, Johannesburg
Company size
6,000+
Role areas
Outbound Sales Agent, Insurance Advisor, Retention Agent
Typical pay
R6,500–R18,000/month
Head office
Durban
Founded
1994
What the work may be like
The Unlimited Group is one of the largest outbound BPO operations in South Africa and KZN's largest single-site contact centre employer — a sprawling, high-energy Umhlanga campus where insurance sales and retention campaigns run at massive scale. The commission culture is central to everyday life here; leaderboards, incentive programmes, and daily target tracking create a competitive but potentially lucrative environment for sales-oriented agents.
The internal promotion culture is well-documented: many of the team leaders and managers started on the floor.
Hiring and application process
za or via South African job platforms. The screening process starts with an online application confirming Matric and a target-driven mindset, followed by a sales aptitude assessment and interview evaluating outbound tele-sales skills.
Shortlisted candidates then complete credit and criminal record checks, with the full process typically taking two to four weeks from application to offer. Applicants should prepare by practising concise pitches for insurance products and demonstrating resilience in handling objections.
Who may be a good fit
- KZN and Durban-area candidates with Matric looking for a global BPO brand with international accounts and structured training
- KZN's largest single-site BPO employer — enormous intake means regular hiring regardless of time of year
- Strong commission potential on insurance and financial services outbound campaigns
- Genuine internal promotion culture — many team leaders and managers started as floor agents
What candidates should verify
- • Very high-volume, target-driven outbound culture — daily rejection handling is part of the job
- • Umhlanga location requires reliable transport for candidates across greater Durban
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is The Unlimited Group?
The Unlimited Group is a bpo employer with a presence in Umhlanga. This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
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About the employer
Inside The Unlimited Group.
The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work.
This page is based on public company information. An authorised representative can claim and verify it, confirm the core facts, connect vacancies and give candidates a clearer route into the work.
Visit The Unlimited GroupEmployer at a glance
The details candidates want first.
Industry
bpo
Location
Umhlanga
Team size
6,000+
Founded
1994
What the employer does
Outbound Sales Agent · Insurance Advisor · Retention Agent · Team Leader · Campaign Manager · Quality Analyst
Benefits and perks
Medical aid contributions · Provident fund contributions · Sales commission incentives · 13th cheque bonus · Employee wellness programmes
Working at The Unlimited Group
What should candidates expect?
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People and expectations
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Room to grow
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Opportunities from The Unlimited Group
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