Industry
BPO
TU
The Unlimited Group company profile
The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work.
6,000+Team
1994Founded
UmhlangaSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What The Unlimited Group company profile research shows
The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work.
Locations
Umhlanga, Durban, Johannesburg
Company size
6,000+
Role areas
Outbound Sales Agent, Insurance Advisor, Retention Agent
Typical pay
R6,500–R18,000/month
Head office
Durban
Founded
1994
What the work may be like
The Unlimited Group is one of the largest outbound BPO operations in South Africa and KZN's largest single-site contact centre employer — a sprawling, high-energy Umhlanga campus where insurance sales and retention campaigns run at massive scale. The commission culture is central to everyday life here; leaderboards, incentive programmes, and daily target tracking create a competitive but potentially lucrative environment for sales-oriented agents.
The internal promotion culture is well-documented: many of the team leaders and managers started on the floor.
Hiring and application process
za or via South African job platforms. The screening process starts with an online application confirming Matric and a target-driven mindset, followed by a sales aptitude assessment and interview evaluating outbound tele-sales skills.
Shortlisted candidates then complete credit and criminal record checks, with the full process typically taking two to four weeks from application to offer. Applicants should prepare by practising concise pitches for insurance products and demonstrating resilience in handling objections.
Who may be a good fit
- KZN and Durban-area candidates with Matric looking for a global BPO brand with international accounts and structured training
- KZN's largest single-site BPO employer — enormous intake means regular hiring regardless of time of year
- Strong commission potential on insurance and financial services outbound campaigns
- Genuine internal promotion culture — many team leaders and managers started as floor agents
What candidates should verify
- • Very high-volume, target-driven outbound culture — daily rejection handling is part of the job
- • Umhlanga location requires reliable transport for candidates across greater Durban
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside The Unlimited Group.
The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
The Unlimited Group lists Umhlanga on this public profile.
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