Industry
BPO
ShiftMate Employer Hub · an independent profile for researching employers and opportunities.
Explore employersEmployer profilebpo
The Unlimited Group company profile
Understand The Unlimited Group, explore the work and prepare for your next conversation.
Evidence-led company research
What The Unlimited Group research shows
The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work.
Locations
Umhlanga, Durban, Johannesburg
Company size
6,000+
Role areas
Outbound Sales Agent, Insurance Advisor, Retention Agent
Typical pay
R6,500–R18,000/month
Head office
Durban
Founded
1994
What the work may be like
The Unlimited Group is one of the largest outbound BPO operations in South Africa and KZN's largest single-site contact centre employer — a sprawling, high-energy Umhlanga campus where insurance sales and retention campaigns run at massive scale. The commission culture is central to everyday life here; leaderboards, incentive programmes, and daily target tracking create a competitive but potentially lucrative environment for sales-oriented agents.
The internal promotion culture is well-documented: many of the team leaders and managers started on the floor.
Hiring and application process
za or via South African job platforms. The screening process starts with an online application confirming Matric and a target-driven mindset, followed by a sales aptitude assessment and interview evaluating outbound tele-sales skills.
Shortlisted candidates then complete credit and criminal record checks, with the full process typically taking two to four weeks from application to offer. Applicants should prepare by practising concise pitches for insurance products and demonstrating resilience in handling objections.
Who may be a good fit
- KZN and Durban-area candidates with Matric looking for a global BPO brand with international accounts and structured training
- KZN's largest single-site BPO employer — enormous intake means regular hiring regardless of time of year
- Strong commission potential on insurance and financial services outbound campaigns
- Genuine internal promotion culture — many team leaders and managers started as floor agents
What candidates should verify
- • Very high-volume, target-driven outbound culture — daily rejection handling is part of the job
- • Umhlanga location requires reliable transport for candidates across greater Durban
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is The Unlimited Group?
The Unlimited Group is a bpo employer with a presence in Umhlanga. This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
Employer on ShiftMate
Make this profile yours.
An authorised representative can claim this public profile, complete verification and add employer-approved information. Independent reviews remain separate.
About the employer
Inside The Unlimited Group.
The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work.
This page is based on public company information. An authorised representative can claim it, verify their authority and manage employer-owned details.
Visit The Unlimited GroupEmployer at a glance
The details candidates want first.
Industry
bpo
Location
Umhlanga
Team size
6,000+
Founded
1994
What the employer does
Outbound Sales Agent · Insurance Advisor · Retention Agent · Team Leader · Campaign Manager · Quality Analyst
Benefits and perks
Medical aid contributions · Provident fund contributions · Sales commission incentives · 13th cheque bonus · Employee wellness programmes
Working at The Unlimited Group
What should candidates expect?
Work with purpose
A practical view of the work, teams and opportunities behind The Unlimited Group.
People and expectations
Use the role details and official links to understand what each opportunity involves.
Room to grow
Look for role-specific requirements, training information and clear next steps before applying.
Employer on ShiftMate
Stay close to what happens next.
Follow The Unlimited Group for employer-approved updates, new opportunities and useful context as this profile grows. No invented follower counts—just clear information when it is available.
Talent community
Get useful employer updates
Employer insights
Useful context from the employer.
Insights will appear here after employer review.
This space is reserved for substantive, attributed updates about The Unlimited Group, its work and its people. It stays empty rather than publishing generic AI copy or unapproved claims.
Read official employer informationCurrent opportunities
Open roles at The Unlimited Group
Vacancies are secondary to the employer story, but each live role has a clear next step.
FULL TIME
Sales Agent in vereeniging
Umhlanga
View role and applyFULL TIME
Sales Agent
Umhlanga
View role and applyFULL TIME
Sales Assistant
Umhlanga
View role and applyFULL TIME
Sales Agent - Youth
Umhlanga
View role and applyFULL TIME
Sales Agent in Benoni CBD
Umhlanga
View role and applyPrepare for The Unlimited Group
Practise before the real conversation.
Use Ready to rehearse clear answers, handle follow-up questions and build confidence before an interview. It is practice—not a promise of employment.
Independent ShiftMate profile context
Employer information and worker reviews are separate.
This page explains the employer and its opportunities. Worker experiences are independently submitted and moderated on ShiftMate’s review pages, so candidates can see both perspectives without confusing one for the other.
Read independent reviews