Call Centre Jobs in Randburg

Roles we recruit for in Randburg

ShiftMate is the hiring client for each role below. Every row is a real ShiftMate vacancy, and you apply through the same free assessment.

Call centre openings in Randburg: what the work looks like

Randburg openings are mostly customer service and sales roles. Some are inbound, where you answer calls and resolve queries. Others are outbound, where you call people who have already shown interest or are existing customers.

Service and support

Service agents handle account questions, billing queries, policy changes and complaints. Support agents add email and chat to the mix, so good written English and a quick typing speed are an advantage.

Sales and retention

Sales agents explain a product, check it suits the customer and close the sale on the system. Retention agents speak to customers who want to cancel, so they need patience and a clear understanding of the options they can offer.

Technical support

Technical agents troubleshoot connections, devices and apps. Basic computer and smartphone skills matter more than prior technical training, and most employers teach the rest.

Call centre salaries in Randburg and what reaches your account

Our current listings pay R6,500 basic a month, with performance bonuses and commission on top where the role offers them. The national minimum wage is R30.23 an hour from 1 March 2026, which is about R5,895 a month for a 45-hour week. Public job-board guides put entry-level basic pay for contact centre agents at roughly R5,000 to R9,500 a month, which is an indicative range only.

The calculator below works from your basic and any commission you expect. It deducts UIF at 1% and shows the take-home figure while income tax is not due. Above R8,250 a month, the SARS calculator gives your exact figure.

Plan around the variable part of your pay. A strong month with commission can feel like a raise, but employers often pay commission a month after the sale. Ask how and when it is paid before you rely on it.

Commission in Randburg call centres: which roles pay more

Outbound sales and retention roles typically pay the most in commission. Inbound service roles usually pay a smaller monthly incentive, based on quality scores or call targets. Public guides describe outbound commission of roughly R3,000 to R8,000 a month for consistent performers, but the real figure depends on the product and the campaign.

• Get the commission plan in writing before you start.
• Ask what happens when a customer cancels within the cooling-off period.
• Ask how quality scores affect bonuses, not just sales numbers.

How to reach Randburg call centres by taxi, bus or car

Randburg is well served by taxi and bus routes, which makes it a practical base for people from Roodepoort, Krugersdorp and the northern suburbs. Taxis from the west usually run along the main roads, and fares depend on distance and time of day.

• From Roodepoort and the west: taxi or bus along the main roads into Randburg.
• From Sandton and Rosebank: a short taxi or drive, with Gautrain close by if you want the train.
• From the north and east: check the taxi route to Randburg before you accept a role, because routes can change.

Shifts often start early or finish late. Check your last taxi home before you accept an offer, and ask the employer about any transport support they offer.

How to apply for call centre jobs in Randburg

• Step 1: complete the free ShiftMate assessment at https://app.shiftmate.co.za/portal/shiftmate. You do this once.
• Step 2: pick the sales or service track.
• Step 3: apply to the Randburg and Johannesburg openings on the jobs hub.
• Step 4: shortlisted candidates are contacted to arrange an interview with the hiring manager.

How to prepare for a Randburg call centre interview

Interviews for Randburg contact centre roles usually cover why you want the work, how you handle a difficult customer, how you manage targets and whether you can keep the shift times on offer. Prepare a real example for each. Stories about a shop floor, a clinic reception or a family matter all work well, as long as you explain what you did and what happened next.

Bring these

• Your ID document and matric certificate.
• A list of two references who can speak to how you handle people.
• Your transport plan for the shift times on offer.

Practise on a call

Ask someone to call you and play a frustrated customer. Repeat the problem back before you answer, keep your sentences short and finish with a clear next step. Ask them to tell you honestly where you rushed.

Randburg call centre employers tend to reward people who stay steady through a busy shift. Show that you can keep a list of open cases, write clean notes and follow up on time, because those habits matter as much as your phone manner. A call centre agent who does this well in the first month is hard to overlook in any call centre review.

What to expect in your first two weeks in a Johannesburg call centre

In Randburg, the route into a Johannesburg call centre job follows the same steps as everywhere else we place people. It starts with an assessment and ends with you on a live campaign, and most of the time in between is training. Here is what each step looks like.

Step 1: the online assessment

Your first step is the free ShiftMate assessment, done online through the ShiftMate portal. It checks how well you suit call centre work, including your reasoning, how well you remember and follow instructions, and a CRM-style test that shows how quickly you learn a system. Answer as yourself, not as you think a recruiter wants to hear.

Step 2: the AI interview

Next comes an AI interview. It looks at your experience and your capabilities from what you say in your own words, so prepare two or three short examples from past work or study. Speak clearly, give specific details and avoid reading from notes.

Step 3: role-play exercises

You then take part in role-play exercises. You play a contact centre agent handling a customer who has a billing query, a complaint or a product question. These show how you listen, how you stay calm and how you explain something simply. Practise the opening, the apology and the next step, because those three moves appear in almost every call.

Step 4: an interview with a large call centre

If you do well, we line you up with an interview at one of the large contact centres we work with. The interview is with their recruitment team, so the questions cover the job itself, the shift pattern and your availability. Be ready to say which shifts you can work and how you will get there.

Step 5: induction training

If the contact centre offers you the job, you are invited to induction training. The operator decides which campaign you will work on, then trains you on the product, its material and the compliance rules. Induction is usually where you learn the systems you will use every day. Ask where induction is held, because it can be at a different site from the office where you will work.

Step 6: moving onto the floor

Training then moves you slowly onto the floor. You start with the product and the scripts, listen in on live calls, take calls with support close by, and finally work a full shift on a live campaign, calling real customers. Your team leader tracks your quality scores and call handling at each stage, so ask for feedback every week.

What your first two weeks feel like

Expect the first two weeks to be mostly learning and listening. Take notes every day, ask the question you were nervous to ask, and keep a list of anything you did not understand so you can go back to it. The exact timing depends on the campaign and the employer, so confirm the induction dates, the shift times and the pay in your offer letter before you start.

Frequently asked questions

How do I apply for call centre jobs in Randburg?

Complete the free ShiftMate assessment at https://app.shiftmate.co.za/portal/shiftmate, choose the sales or service track, and apply to the Randburg openings on the Johannesburg jobs hub. The assessment is done once and covers every role.

What is the starting pay for a call centre job in Randburg?

Our current listings pay R6,500 basic a month, plus performance bonuses and commission where the role offers them. The national minimum wage for a 45-hour week is about R5,895 a month from 1 March 2026.

Which call centre jobs in Randburg pay the most?

Outbound sales and retention roles usually pay the most, because commission rises with sales. Ask for the commission plan in writing, including cancellation rules, before you accept.

How do I get to call centres in Randburg from Roodepoort?

Taxis and buses run along the main roads from Roodepoort into Randburg. Check the current fare and your last taxi home before you accept a role, because shift times often start early or finish late.