BPO & Call Centre Jobs in Umhlanga

Call Centre Agent

R5,500–R8,000/month

Outbound Sales Agent

R5,000–R7,000/month + commission

Collections Agent

R6,000–R9,000/month

Team Leader

R14,000–R18,000/month

Quality Assurance Analyst

R10,000–R14,000/month

Workforce Management Analyst

R12,000–R18,000/month

Chat Support Agent

R6,000–R9,000/month

Technical Support Agent

R7,000–R11,000/month

CCI South Africa

3,500+

CCI South Africa operates as a business process outsourcing provider focused on customer management, debt collection, sales, and international voice campaigns. Its main clients sit in financial services and telecoms, where it handles high-volume inbound and outbound work. With more than 3,500 employees, it ranks among the larger locally owned BPOs in the country, though it remains smaller than some multinational competitors that also run South African sites. The company’s strongest presence is in KwaZulu-Natal, where its main campus sits in Umhlanga, part of Durban’s established call-centre corridor. It also maintains operations in Johannesburg and Cape Town. The Umhlanga site serves as the operational centre for most KZN activity, while the other cities run smaller teams that support similar service lines. Hiring happens regularly across these locations through structured intake programmes. Day-to-day work is built around measurable targets and commission structures, especially on sales and collections campaigns. Staff handle large call volumes under close performance tracking, which produces steady earnings potential for those who meet or exceed goals but creates pressure for others. Collections work in particular can involve difficult conversations with customers in arrears. Career movement tends to stay within contact-centre roles, with advancement tied to consistent results rather than formal training programmes. People who perform well are usually those who accept the target-driven pace and can separate emotionally from repeated rejection or complaints. The company suits applicants who want quick entry into BPO work and are comfortable with variable pay tied to results. Those seeking lower-pressure environments or roles outside voice operations will likely find the setting a poor fit. The hiring process relies on periodic recruitment drives that assess basic communication skills and availability for shift work; successful candidates move through group assessments and individual interviews before placement on specific campaigns.

iContact BPO

2,500+

iContact BPO is a South African-owned business process outsourcing firm that handles customer service, technical support, collections and sales for UK and other international clients. It employs over 2,500 people and operates at a smaller scale than major competitors such as CCI or Concentrix. The company focuses on accounts that value neutral English accents, which supports above-average base pay for the sector, though the work remains standard contact-centre activity rather than specialised roles. Its main offices are in Umhlanga for KZN campaigns, plus sites in Cape Town and Durban. The Johannesburg reference appears in some employee comments but is not listed among current locations. The firm is expanding, yet its footprint stays concentrated in these three coastal centres and does not match the national reach of larger BPO groups. Staff describe a more contained work environment than high-volume operations, with less factory-like pressure and stronger emphasis on retention. Afternoon and evening shifts aligned to UK time are standard, which limits daytime availability but contributes to the reported work-life balance advantage. Career movement exists—agents have moved into team-leader positions when they demonstrate commitment—but the smaller size means fewer internal transfers or role variety than at bigger employers. The culture is noted as young and fast-paced, with performance bonuses available; those who prefer predictable hours or broad internal mobility often find the constraints noticeable. People who handle shift patterns without issue and want steadier conditions than the largest BPOs tend to stay longer. Applicants should expect standard contact-centre screening focused on accent, availability and basic customer-service experience; the company does not publish detailed hiring timelines or assessment stages beyond typical entry-level recruitment.

Nutun

5,000+

Nutun handles large-scale customer management, collections, and sales campaigns for financial services and telecoms clients in South Africa. Formerly part of Transaction Capital, it runs these operations across multiple sites and employs more than 5,000 people. The work centres on outbound and inbound contact with consumers, often involving debt recovery or product sales on behalf of banks and mobile providers. Clients gain access to established processes and local labour capacity, while employees gain exposure to high-volume financial and telecom accounts that appear regularly on CVs in the sector. Operations run in Johannesburg, Durban, Umhlanga, and Cape Town. This spread lets the company staff campaigns from different regions and gives employees some choice of location. Most roles sit inside contact-centre environments where daily activity is tracked against targets. Base pay remains modest; earnings rise mainly through commission once collection or sales thresholds are met. The company promotes internal movement from collector positions into team leadership, backed by mentorship and some training support. The culture is performance-oriented and numbers-focused. Staff who succeed tend to be persistent, able to manage repeated rejection, and comfortable working under daily or weekly targets. Collections work requires regular contact with people under financial pressure, which many find draining over time. Those who value steady routines, clear metrics, and commission upside can do well; people who need higher fixed pay or lower-stress interactions usually do not last long. Hiring centres on screening for communication skills, basic computer literacy, and tolerance for target pressure, followed by role-specific assessments.

Talksure

1,000+

Talksure operates as a contact centre focused on outbound sales of insurance and financial services products, along with value-added services. It serves clients in the insurance and financial sectors by generating revenue through direct customer engagement. The company was established in 2010 and maintains operations primarily for South African and some international markets. It employs between 501 and 1,000 people, positioning it as one of the larger employers in Durban’s BPO sector. Its main office is located in Umhlanga, specifically along Umhlanga Ridge Boulevard, which places it in the centre of the Durban BPO corridor. No other cities or branches are listed in available records. Staff numbers support multiple sales campaigns running simultaneously, with the single Umhlanga site handling the full operation. This location offers reasonable access for candidates from Durban and surrounding areas in KwaZulu-Natal, though transport options remain limited outside peak hours. The work environment centres on consistent sales targets in a commission-driven setting. New agents receive training through an in-house sales academy before moving onto live campaigns. Base pay for sales representatives sits around R6,500 per month according to reported figures, with team leaders and account managers earning higher fixed amounts. Earnings can rise substantially for those who meet or exceed targets due to uncapped commission, but monthly income fluctuates when results fall short. Reviews indicate moderate scores on work-life balance and compensation, with pressure to maintain output described as constant. Career movement tends to stay within sales roles, such as progressing from agent to team leader, though opportunities depend on individual performance rather than structured internal programmes. People who perform well here are those comfortable with outbound calling, able to handle repeated rejection, and motivated by variable pay tied directly to results. The role suits individuals with prior sales experience or those willing to learn the insurance products quickly. Hiring typically involves standard application screening followed by interviews and assessments focused on sales aptitude, though specific process details are not widely published. Candidates should expect the commission structure and target demands to be emphasised during recruitment.

Hollywoodbets

5,000+ (group)

Hollywoodbets runs an in-house contact centre in Umhlanga that handles customer queries for its betting and gaming business. The operation covers sports betting, account issues, payments and technical support across high call volumes. Customers are mainly South African bettors using the company’s online and retail channels, with some activity linked to operations in Mozambique and the UK. The broader group employs more than 5,000 people and has expanded rapidly in recent years, making the Umhlanga centre one of the larger dedicated BPO sites in KwaZulu-Natal. The main office and contact centre sit in Umhlanga, just north of Durban. This is the company’s headquarters and the only location mentioned for its South African support operations. Shifts run around the clock to match customer demand, which creates a steady need for staff but also requires people to work nights, weekends and public holidays on a rotating roster. No other major South African cities are listed for the contact centre work. The environment is high-volume and fast-paced, with strict rules around compliance because of the gambling sector. Staff handle repetitive queries under time pressure, and the 24/7 schedule means limited control over personal hours. At the same time, the company’s growth has opened internal promotion routes faster than at older, slower-moving operators. People who do well tend to be reliable with shift patterns, tolerant of routine customer calls and able to follow regulatory procedures without shortcuts. Those expecting standard daytime hours or low-pressure work usually struggle. The roles suit applicants who already live near Durban, can commit to irregular shifts and want steady BPO experience inside a single company rather than an outsourced provider. Hiring focuses on availability, basic computer skills and customer service attitude, followed by background checks required for the gambling licence. The process is straightforward but does not guarantee fixed hours or quick advancement for everyone who joins.

The Unlimited Group

6,000+

The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns. Its clients are primarily insurers and financial product providers that outsource high-volume tele-sales and retention work. The company runs at scale with more than 6,000 employees, making it one of the bigger single-site contact-centre employers in KwaZulu-Natal and a noticeable player in Gauteng as well. Operations are concentrated in Umhlanga near Durban, with additional sites in Johannesburg. The Umhlanga campus is the main hub and accounts for the bulk of headcount. Staff numbers support continuous recruitment across both provinces, though the Johannesburg presence is smaller. Transport to Umhlanga remains a practical barrier for many Durban-area applicants without reliable private vehicles or consistent public options. Day-to-day work centres on meeting daily and weekly sales targets in a high-volume outbound environment. Agents handle frequent rejection, and pay includes a commission component that can lift earnings for consistent performers but leaves others at base rate. The company promotes internally, with a number of team leaders and managers having started on the floor, yet the pace and pressure mean turnover stays elevated. People who tolerate repetitive calls, track their own numbers closely, and treat the role as short-term income rather than long-term stability tend to last longer. The operation suits applicants who already have sales experience or are comfortable with commission-driven targets and can reach Umhlanga reliably. Hiring runs year-round because of volume, typically involving group assessments, basic interviews, and quick start dates rather than extended selection processes. Those seeking varied work, inbound support roles, or a quieter office setting will find the environment a poor match.

Outworx Group

5,000+

Outworx Group operates as a business process outsourcing provider focused on contact centre services, workforce management, and skills training. It supplies agents to large South African clients in financial services, retail, and telecoms, handling customer support and sales campaigns on their behalf. The company runs its own NQF-accredited learnership programmes that feed directly into these placements. With more than 5,000 agents deployed at any time, it ranks among the larger locally owned BPO operators in the country and maintains steady recruitment volumes throughout the year. Operations centre on four main locations: Umhlanga Ridge near Durban, Johannesburg, Cape Town, and Durban itself. The Umhlanga site serves as the primary hub, drawing staff from surrounding areas including Pinetown through established transport routes. Additional teams work from offices in the other three cities. Total headcount exceeds 5,000, almost all in client-facing contact centre roles rather than central support functions. Daily conditions vary sharply depending on the specific client campaign an agent is assigned to, since Outworx uses a placement model rather than running its own branded services. Learnership entrants start on lower pay than experienced agents at similar firms and must complete the training period before moving to standard rates. Career movement tends to stay within the same client accounts or shift to other campaigns when volumes change. The environment suits people who can adapt quickly to different scripts, targets, and team leads, but offers limited internal progression beyond agent or team leader roles for most staff. School leavers without prior experience can enter through the learnership route, which provides the main hiring channel. Experienced contact centre workers apply directly for campaign-specific positions. Selection usually involves basic assessments and interviews focused on communication and availability rather than technical skills. Those who prefer stable client environments or higher starting pay at other BPOs may find the variable placement and entry-level rates less suitable.

CoActivate

500+

CoActivate operates as a contact centre and BPO provider that runs outbound sales, customer acquisition, and retention campaigns. Its clients are primarily large insurance and financial services companies that outsource these functions rather than handle them in-house. The company employs over 500 people and focuses on volume-driven campaigns that require agents to meet daily and monthly sales targets for its clients. Its main base is in Umhlanga, Durban, with a secondary office in Johannesburg. This gives it reach across KwaZulu-Natal and Gauteng, though the Durban site accounts for the majority of staff and activity. As a result, it serves as one of the larger contact centre employers in the KZN region, with most hiring and operations tied to the Umhlanga location. The work centres on a commission structure where pay depends on individual sales results. Agents who consistently hit targets can earn above-average amounts and move into senior or team lead roles on a performance basis, often faster than in other contact centres. The floor operates at a high pace with frequent incentives, but monthly earnings vary and the environment produces steady turnover among those who cannot maintain results. It suits people who handle rejection, track their own numbers closely, and respond to direct pressure, while those seeking fixed salaries or lower metrics tend to leave quickly. Entry-level applicants with basic communication skills and tolerance for targets make up most hires, as the company trains new staff on its specific insurance and financial products. The process usually includes an initial screen for availability and voice quality, followed by interviews or role-play exercises that test sales approach. Candidates in the Durban area have easier access due to the Umhlanga site, but anyone expecting stable pay without performance fluctuations should look at other employers.