CCI Call Centre Jobs Durban 2026: Every Role Available, Salaries & How to Apply Right Now

CCI Global has been a major employer in Durban, KwaZulu-Natal since 2009, operating one of the province's largest business process outsourcing (BPO) centres under the CareerBox brand. With over 800 call centre seats at their flagship Umhlanga Ridge office and multiple client campaigns running simultaneously, CCI represents one of the most accessible entry points into the contact centre industry for Durban job seekers in 2026.

Unlike smaller call centres that hire sporadically, CCI's scale means they recruit almost continuously — but getting hired requires understanding exactly which roles are available, what they pay, and how to navigate their specific application and assessment process. This guide gives you everything you need to know based on real placement experience across KwaZulu-Natal's BPO sector.

What is CCI Global and CareerBox Durban?

CCI Global is an international business process outsourcing (BPO) company with contact centre operations across South Africa, the Philippines, and other emerging markets. In South Africa, CCI operates primarily under the CareerBox brand — the name you'll see on job postings, the office signage at 11 Park Avenue, and throughout the application process.

CareerBox Durban specialises in managing outsourced customer service, sales, and support campaigns for major South African and international brands across telecommunications, financial services, retail, insurance, and technology sectors. The Umhlanga operation is one of the largest in KwaZulu-Natal, employing 800+ agents across multiple campaigns at any given time.

The company is registered with the Business Process Enabling South Africa (BPESA) industry body and operates as a legitimate, tax-compliant employer. CCI provides employment contracts, UIF registration, and adheres to Basic Conditions of Employment Act (BCEA) requirements — critical verification points given the number of unregistered "call centres" operating in Durban.

Every CCI Call Centre Role Available in Durban 2026

CCI's multi-client model means they hire for different campaign types throughout the year. Here are the six core role categories actively recruiting in 2026:

1. Inbound Customer Service Agent

What you do: Answer incoming calls from customers needing help with account queries, product information, order tracking, billing questions, or general support. This is the highest-volume role and the easiest entry point.

Salary range: R7,500–R9,200/month base (entry-level) + monthly performance bonuses up to R1,200
Campaigns hiring: Telecommunications support, retail customer care, insurance queries, banking helpdesk
Shift types: 8-hour rotating shifts between 7AM–8PM weekdays; weekend shifts (Sat/Sun) pay +15% shift allowance
Minimum requirements: Matric, clear English, typing 25+ WPM, basic computer literacy

2. Outbound Sales Agent (Telesales)

What you do: Make outgoing calls to potential customers from provided lead lists, pitch products/services, handle objections, and close sales. Commission-based earnings significantly increase total pay.

Salary range: R8,200–R10,500/month base + uncapped commission (top performers earn R14,000–R18,000 total)
Campaigns hiring: Telecommunications upgrades, insurance sales, financial product sales, membership renewals
Shift types: Mostly day shifts 8AM–5PM or 9AM–6PM; some evening shifts 12PM–9PM for after-hours calling
Minimum requirements: Matric, persuasive communication skills, resilience to rejection, previous sales experience advantageous but not required

3. Technical Support Agent (Help Desk)

What you do: Troubleshoot technical issues for customers using products or services — internet connectivity, software problems, device configuration, account access issues. Requires slightly higher technical aptitude.

Salary range: R9,500–R12,000/month base (technical roles pay 15-25% more than general customer service)
Campaigns hiring: Internet service provider (ISP) support, software helpdesk, banking app support, device troubleshooting
Shift types: 24/7 operation — includes night shifts (6PM–6AM) with +30% night shift allowance
Minimum requirements: Matric, strong computer skills, logical problem-solving ability, tech-savvy (experience with smartphones, apps, basic troubleshooting)

4. Collections Agent (Debt Recovery)

What you do: Contact customers with overdue accounts, negotiate payment arrangements, update account statuses, and work toward debt recovery targets. Requires thick skin and negotiation skills.

Salary range: R9,000–R11,500/month base + recovery incentives (earn bonuses for successful payment arrangements and recovered amounts)
Campaigns hiring: Retail account collections, telecommunications arrears, credit card collections, loan recovery
Shift types: Mainly day shifts 8AM–5PM; some early evening shifts to catch customers after work
Minimum requirements: Matric, assertive but professional communication, emotional resilience, understanding of payment arrangements and financial hardship

5. Retention Specialist (Save Desk)

What you do: Handle calls from customers wanting to cancel services or downgrade accounts. Your job is to understand their concerns, offer solutions/incentives, and retain them as customers. Requires empathy + persuasion.

Salary range: R10,200–R13,000/month base + retention bonuses (earn for each customer saved from cancellation)
Campaigns hiring: Telecommunications retention, insurance policy saves, subscription service retention
Shift types: Flexible shifts 7AM–8PM; weekend availability often required
Minimum requirements: Matric, 6+ months call centre experience (retention is rarely an entry-level role), strong negotiation and problem-solving skills

6. Quality Assurance / Team Leader (Supervisory)

What you do: Monitor agent calls, provide coaching and feedback, track campaign performance metrics, escalate issues, and support operational management. Promotion pathway from top-performing agents.

Salary range: R12,000–R16,500/month (supervisory roles)
Requirements: 12+ months call centre experience, proven high performance metrics, leadership potential, computer proficiency for reporting systems
Note: These roles are rarely advertised externally — CCI promotes from within based on performance and aptitude assessments.

CCI Call Centre Salaries Durban 2026 (Complete Breakdown)

Here's what you'll actually earn across different roles and experience levels at CCI CareerBox Durban:

Important salary notes:

• Shift allowances: Night shifts (6PM–6AM) earn +30% shift differential; weekend shifts earn +15%
• Performance incentives: Paid monthly based on metrics like average handle time (AHT), customer satisfaction (CSAT), quality assurance (QA) scores, sales targets, or attendance
• Training period pay: 2-week initial training pays R6,500/month pro-rata (approximately R3,250 for the training fortnight)
• Deductions: Standard UIF (1%), PAYE tax (agents earning under R9,500/month pay minimal tax), and any voluntary deductions you authorise
• Payment schedule: Monthly salary paid on the 25th of each month via bank transfer (you must have a bank account — no cash payments)

Minimum Requirements for CCI Call Centre Jobs

CCI has standardised minimum requirements across most campaigns, though some client-specific roles add extra criteria:

Universal Requirements (Every Role)

• Matric certificate (Grade 12): You must have completed high school — a Matric certificate is non-negotiable for all agent roles. Senior Certificate or National Senior Certificate both accepted.
• South African ID document: Valid SA ID book or smart ID card. Certified copy required for application; original for verification at interview.
• Clear criminal record: CCI conducts background checks through the South African Police Service (SAPS). Any criminal record may disqualify you depending on the nature and recency of offences.
• Fluent English: You must speak, read, and write English clearly. Voice assessments test accent clarity, grammar, and comprehension.
• Computer literacy: Basic ability to navigate Windows, type emails, use a mouse and keyboard, and learn new software systems quickly.
• Typing speed: Minimum 25 words per minute (WPM) with 90%+ accuracy. You'll be tested during assessment.
• Contactable: Working cell phone number and active email address you check regularly.

Role-Specific Additional Requirements

Outbound Sales / Collections:

• Previous sales or persuasive communication experience advantageous
• Thick skin — ability to handle rejection and difficult conversations professionally
• Target-driven mindset

Technical Support:

• Tech-savvy with smartphones, apps, internet troubleshooting
• Logical problem-solving ability
• Patience to guide non-technical customers through solutions

Retention / Team Leader:

• 6–12+ months proven call centre experience
• High performance metrics in previous role
• Demonstrated ability to handle complex customer scenarios

Advantageous (Not Required, But Helps)

• Second language: Afrikaans or isiZulu increases your value for multi-lingual campaigns
• Previous BPO/call centre experience: Even 3-6 months elsewhere fast-tracks you past entry-level assessment stages
• Own transport: Shifts can end late; while public transport is available, own car/bike gives you flexibility
• Tertiary qualification: Diploma or degree in any field positions you for faster promotion to team leader or specialist roles

According to the Basic Conditions of Employment Act (BCEA), CCI cannot discriminate based on age, gender, race, or disability — but they can set objective job-related requirements like language proficiency and educational qualifications. If you meet the minimum criteria, you have a fair shot regardless of background.

How to Apply for CCI CareerBox Jobs in Durban (Step-by-Step)

CCI uses a structured recruitment process. Here's exactly how it works in 2026:

Step 1: Online Application via CareerBox Portal

Visit the official CareerBox careers portal at www.careerbox.co.za/careers (not a third-party job board — apply directly on their site to avoid scams).

• Click "Current Vacancies" and filter by Location: Durban
• Select the role(s) you're interested in (you can apply for multiple campaigns)
• Complete the online application form: personal details, education, work history, availability
• Upload required documents: CV (PDF format), certified copy of ID, certified copy of Matric certificate
• Submit application — you'll receive an automated confirmation email within 24 hours

Pro tip: Use a professional email address (firstname.lastname@gmail.com, not party_boy_123@yahoo.com). CCI's applicant tracking system flags unprofessional contact details.

Step 2: Initial Screening Call

If your application meets minimum requirements, CCI's recruitment team calls you within 3–7 business days to:

• Confirm your availability and interest
• Verify your language proficiency (they'll assess your phone manner and English clarity during this call)
• Explain the role, salary, and shift requirements
• Schedule your in-person assessment

Important: Answer your phone professionally. This call is part of the screening — how you sound matters.

Step 3: Walk-In Assessment at Umhlanga Office

CCI also accepts walk-in assessments Monday to Friday, 9AM–3PM at their Umhlanga office (11 Park Avenue, Umhlanga Ridge). No appointment needed if you bring all required documents.

The assessment includes:

• Computer literacy test: Basic Windows navigation, typing test (25+ WPM), email comprehension
• Typing accuracy test: You'll type a short paragraph — speed and accuracy both measured
• English proficiency test: Written grammar test, reading comprehension, and a recorded voice sample
• Client-specific simulation: For some campaigns, you'll role-play a customer call to assess suitability

Assessment takes 60–90 minutes. Bring originals of all documents for verification.

Step 4: Interview (If You Pass Assessment)

Successful candidates are called back for a face-to-face interview within 5–10 business days. The interview covers:

• Why you want to work in a call centre
• Your understanding of customer service / sales / technical support
• Situational questions: "How would you handle an angry customer?"
• Availability confirmation and shift preference discussion
• Salary expectations and performance structure explanation

Dress business casual (smart jeans and collared shirt acceptable; avoid tracksuits or overly casual clothing).

Step 5: Background Checks & Job Offer

CCI conducts:

• SAPS criminal record check (you'll sign consent during interview)
• ITC credit check (for financial services campaigns only)
• Reference checks (if you provided previous employer contacts)

If all checks clear, you receive a formal job offer via email within 7–14 days, including:

• Official employment contract (read it carefully before signing)
• Start date for training (usually the next available training intake, which runs every 2-4 weeks)
• Required documents to bring on Day 1
• Dress code, working hours, and reporting instructions

Step 6: Paid Training (2 Weeks)

All new CCI agents complete a 2-week paid training programme:

• Week 1: Company induction, system training, product/service knowledge, call handling basics, compliance and quality standards
• Week 2: Campaign-specific training, live call simulations, shadowing experienced agents, mock assessments
• Training hours: Monday–Friday, 8AM–5PM (standard business hours regardless of your eventual shift)
• Training pay: Approximately R3,250 for the 2-week period (R6,500/month pro-rata)

You must pass the end-of-training assessment (written test + call simulation) to move to the production floor. Pass rate is high (~85%) if you attend and participate actively.

Step 7: Go Live on Campaign

After successful training completion, you're assigned to your permanent shift and begin taking live calls under supervision. You're now a full CCI employee with access to:

• Monthly salary
• UIF registration
• Performance incentive programmes
• Internal promotion pathways
• Employee wellness programmes and shift meal subsidies (campaign-dependent)

For a comprehensive walkthrough of the entire process from online form submission to your first live call, including insider tips on what assessors actually look for, see our detailed CareerBox application process 2026 guide.

CCI Office Location, Transport & Accessibility

CCI CareerBox Durban operates from a single primary location:

Address:
11 Park Avenue
Umhlanga Ridge
Durban, 4319
KwaZulu-Natal

The office is located in the Umhlanga Ridge business park, a major commercial node between Durban city centre and the North Coast. It's a modern office park environment with on-site security, parking, and nearby amenities.

Getting There by Taxi

Taxis are the most common transport method for CCI staff:

• From Gateway Theatre of Shopping: Take any Umhlanga Ridge / Umhlanga Rocks Drive taxi from the Gateway taxi rank (located near the food court entrance). Ask for "Park Avenue" or "CCI CareerBox." Journey time: 5 minutes. Fare: ~R8-R10.
• From Durban city centre (Workshop / Berea taxi ranks): Take a Gateway-bound taxi, get off at Gateway, then connect to an Umhlanga Ridge taxi as above. Total journey: 35-45 minutes. Fare: ~R18-R22 total.
• From Phoenix / Verulam: Take a Durban-bound taxi to Gateway, then connect as above. Journey time: 30-40 minutes.
• From Pinetown / Westville: Take an Umhlanga-bound taxi to Gateway, then connect. Journey time: 25-35 minutes.

The office is approximately 400m (5-minute walk) from the Gateway taxi rank drop-off point — a safe, well-lit route along Umhlanga Rocks Drive.

Getting There by Bus

Durban People Mover buses service Umhlanga Ridge:

• Route 103 (Durban city centre to Umhlanga) stops along Umhlanga Rocks Drive
• Get off at the "Park Avenue" or "Umhlanga Ridge" stop
• Fare: ~R12-R15 (check current Durban Transport fare schedule)
• Frequency: Every 30-45 minutes during peak hours (6AM-9AM, 4PM-7PM)

Getting There by Train + Taxi

• Take the Metrorail Northern Line to Umhlanga Station (formerly Umhlanga Rocks Station)
• From the station, it's a 15-minute walk (1.2km) or quick R8 taxi ride to 11 Park Avenue
• Train fare from Durban station: ~R8-R12

Driving / Parking

If you have your own vehicle:

• From Durban city centre: Take the M4 north, exit onto Umhlanga Rocks Drive, turn right onto Park Avenue (approximately 20 minutes, no toll)
• From North Coast (Ballito, Verulam): Take the N2 south, exit 175 onto Umhlanga Rocks Drive, turn left onto Park Avenue
• Parking: Free secure parking available on-site for staff (must display employee parking permit issued after Day 1)

Shift End Transport Considerations

CCI operates shifts ending as late as 9PM or later (night shifts end at 6AM). Key transport considerations:

• Taxis run until approximately 8PM from Gateway; after that, availability drops significantly
• Staff on late/night shifts often arrange private taxi services or lift clubs
• CCI does not provide staff transport, but colleagues commonly organise informal car-pooling via WhatsApp groups (you'll be added during training)
• If you're on night shift (ending 6AM), taxis are scarce until ~7AM — factor this into your transport planning or arrange private collection

Our experience placing workers across KZN's contact centre sector consistently shows that transport planning is the #1 reason people decline job offers or quit within the first month. CCI's Umhlanga location is accessible, but if you live in outlying areas like Umlazi, KwaMashu, or Phoenix, map out your route and costs before accepting a role — especially for late or night shifts.

Common CCI Interview Questions & How to Answer Them

CCI's interview process follows a structured format. Here are the most frequently asked questions and what assessors are actually looking for:

"Why do you want to work in a call centre?"

What they're assessing: Realistic expectations about the job. They want to weed out people who think it's easy or are just desperate for any job without understanding what the role involves.

How to answer: Be honest but show you understand the role. Example: "I'm good at communicating with people and solving problems, and I know call centre work requires patience and resilience. I'm looking for a stable job where I can build a career, and I understand CCI promotes from within based on performance, which motivates me."

"How would you handle an angry customer who's shouting at you?"

What they're assessing: Emotional resilience and professionalism under pressure. Can you stay calm when someone is verbally abusive?

How to answer: Use the empathy-solution framework. Example: "I would stay calm and let the customer explain their frustration without interrupting. I'd acknowledge their feelings — 'I understand why you're upset, and I'm here to help solve this.' Then I'd focus on what I can do to fix the problem. If they continue being abusive, I'd politely explain that I want to help but need them to work with me respectfully, and if needed, escalate to a supervisor."

"Describe a time you dealt with a difficult situation and how you resolved it."

What they're assessing: Problem-solving ability and whether you take responsibility or blame others.

How to answer: Use the STAR method (Situation, Task, Action, Result). Pick a real example — even from school, volunteering, or personal life if you lack work experience. Focus on what YOU did to solve it, not what someone else did.

"What are your salary expectations?"

What they're assessing: Whether your expectations align with what the role pays. Asking for R15,000 for an entry-level inbound role shows you haven't researched.

How to answer: If you've researched (which you have, because you're reading this), give a realistic range based on the role. Example: "I've researched call centre salaries in Durban, and I understand entry-level inbound agents earn around R7,500 to R9,000 depending on experience and performance. I'm open to discussing what's appropriate for this specific role."

"Are you available to work shifts, including weekends and public holidays?"

What they're assessing: Genuine availability. If you say yes but later refuse shifts, you'll be dismissed during probation.

How to answer: Be honest. If you have genuine limitations (childcare, studies), say so upfront. Example: "Yes, I'm available for rotating shifts and weekends. I've planned my transport and personal commitments around shift work." Or, if you have limitations: "I'm available for day and evening shifts, but I have childcare responsibilities that prevent me from working night shifts. I wanted to be upfront about that."

"What do you know about CCI or CareerBox?"

What they're assessing: Did you bother to research the company, or are you just applying everywhere?

How to answer: Mention basic facts you've learned. Example: "I know CCI Global operates in South Africa under the CareerBox brand, and you manage outsourced customer service and sales campaigns for major companies. You have a large operation here in Umhlanga with hundreds of agents, and I've read that you focus on training and promoting from within, which is why I'm interested in starting my career here."

What Makes CCI Different from Other Durban Call Centres?

Durban has dozens of call centres and BPO operations, from major players like Teleperformance and Merchants, to smaller local outfits. Here's what differentiates CCI CareerBox:

1. Multi-Client BPO Model

Unlike captive call centres (e.g., a bank's internal customer service team), CCI is a third-party BPO provider managing campaigns for multiple clients simultaneously. This means:

• More variety: You might start on a retail campaign and later move to telecommunications or insurance
• More opportunities: If one campaign downsizes, CCI can redeploy you to another active campaign instead of retrenching you
• More hiring: CCI recruits almost continuously as they win new clients and scale existing campaigns

2. Structured Career Progression

CCI has a formalised internal promotion structure:

• Entry-level agent → Senior agent (6–12 months, based on performance)
• Senior agent → Quality Assurance or Team Leader (12–18 months)
• Team Leader → Operations Manager / Campaign Manager (18–36 months)

Promotion criteria are transparent (attendance, quality scores, customer satisfaction, sales targets) and posted internally. High performers move up faster than in smaller centres where promotion is ad-hoc.

3. Registered, Compliant Employer

CCI is BPESA-registered and fully compliant with Labour Relations Act (LRA) and Basic Conditions of Employment Act (BCEA) requirements:

• Written employment contracts provided
• UIF registration and contributions
• Leave entitlements (annual leave, sick leave, family responsibility leave) as per BCEA
• Formal disciplinary and grievance procedures
• Payslips and IRP5s for tax purposes

This matters because Durban has unregistered "call centres" that pay cash, don't register UIF, and vanish overnight. CCI is a legitimate employer — you're building a verifiable employment history.

4. Scale and Stability

With 800+ seats and multiple simultaneous campaigns, CCI has operational scale that smaller centres lack. They have:

• Dedicated HR and training teams
• Structured onboarding processes
• Client diversification (not dependent on a single contract)
• Infrastructure investment (modern systems, office facilities)

This translates to more job security and a more professional working environment than fly-by-night operations.

The Trial-to-Hire Advantage: How ShiftMate Helps You Succeed at CCI

Getting hired at CCI is one challenge. Staying employed and progressing is another. Call centre attrition is notoriously high — our experience placing workers in Durban's BPO sector consistently shows that 30-40% of new hires don't make it past the first three months, even at reputable employers like CCI.

The reasons are predictable:

• Reality shock: People underestimate how mentally draining back-to-back difficult calls can be
• Shift misalignment: Accepting a night shift role when you're not actually a night person leads to burnout and resignation
• Transport breakdowns: One missed shift due to taxi issues during probation can trigger dismissal
• Performance pressure: Not everyone adapts to being monitored on call quality, handle time, and customer satisfaction scores daily

This is where ShiftMate's trial-to-hire model fundamentally changes the equation. Instead of committing to a permanent role based on a 30-minute interview, you can:

• Test the role first: Work a CCI-type customer service or sales shift through ShiftMate to experience the actual work before committing
• Build your CV: Gain verifiable call centre experience that makes you a stronger candidate when you formally apply to CCI
• Prove your reliability: ShiftMate tracks your attendance, punctuality, and performance across trial shifts — a proven track record that CCI values
• Get referred with endorsement: High-performing ShiftMate workers get referred to partner employers with a credibility boost that cold applicants don't have

We're not saying don't apply directly to CCI — if you meet the requirements and are confident in your ability to handle the role, apply now. But if you're unsure whether call centre work suits you, or you want to build experience first, explore Durban, KwaZulu-Natal job opportunities on ShiftMate where you can test customer service and sales roles without long-term commitment.

For employers, this trial approach drastically reduces the cost of bad hires. Instead of recruiting, training, and losing 35% of new agents in 90 days, they hire people who've already proven they can do the work. If you're a call centre operator or BPO looking to improve retention and quality, see how ShiftMate's model works at shiftmate.co.za/employers.

Other Major Call Centre Employers in Durban 2026

CCI is one of several large BPO employers in Durban. If you're exploring call centre opportunities broadly, consider these alternatives:

• Teleperformance South Africa: Global BPO with a major Durban presence (Umhlanga and Westville offices). Similar roles and salary ranges to CCI. Known for international campaigns (UK, Australian clients).
• Merchants: One of South Africa's largest BPO providers with extensive Durban operations. Specialises in financial services, telecommunications, and retail campaigns. Slightly higher entry-level salaries (R8,000–R9,500/month).
• Capita: UK-based BPO with South African operations in Durban. Focus on British client campaigns (requires neutral or British-leaning accent). Pays R9,000–R11,000/month entry-level due to international client premium.
• iContact BPO: South African-owned BPO with offices in Umhlanga. Smaller than CCI but known for better work-life balance and employee retention initiatives.
• Rainmaker: Mid-sized contact centre specialising in sales and lead generation. Commission structures can push total earnings higher than base-salary-focused centres.

For a comprehensive breakdown of contact centre opportunities across South Africa, including salary comparisons and which centres hire for which industries, see our full guide to call centre jobs South Africa 2026.

Frequently Asked Questions (FAQ)

How much does a call centre agent earn at CCI in Durban 2026?

Entry-level inbound customer service agents at CCI CareerBox Durban earn R7,500 to R9,200 per month base salary plus monthly performance bonuses of R800–R1,200, bringing total earnings to approximately R8,300–R10,400/month. Outbound sales agents earn R8,200–R10,500 base plus uncapped commission, with high performers earning R14,000–R18,000 total. Technical support and specialist roles pay R9,500–R13,000/month. All figures are for 2026.

Do I need previous call centre experience to get hired at CCI?

No, previous call centre experience is not required for entry-level inbound customer service or outbound sales roles at CCI. The company hires first-time job seekers and provides full paid training. However, experience is advantageous for technical support roles and required for retention specialist and team leader positions (minimum 6–12 months experience needed).

Where is CCI CareerBox located in Durban and how do I get there?

CCI CareerBox Durban is located at 11 Park Avenue, Umhlanga Ridge. You can reach it by taxi from Gateway Theatre of Shopping (5-minute ride, R8-R10 fare, or 5-minute walk), by Durban People Mover bus Route 103 (stops on Umhlanga Rocks Drive), or by train to Umhlanga Station followed by a 15-minute walk or short taxi ride. Free parking is available for staff with vehicles.

Does CCI do walk-in applications or must I apply online?

CCI accepts both. You can apply online via www.careerbox.co.za/careers and wait to be called for assessment, OR you can walk in to 11 Park Avenue, Umhlanga Ridge, Monday to Friday between 9AM and 3PM with your CV and certified copies of your ID and Matric certificate to complete the assessment on the spot without an appointment.

What does the CCI assessment and interview process involve?

The CCI hiring process has five stages: (1) online application or walk-in, (2) initial screening call to verify details and language proficiency, (3) in-person assessment including typing test (25+ WPM required), computer literacy test, English grammar test, and voice recording, (4) face-to-face interview covering customer service scenarios and availability, (5) background checks (criminal record, credit check for financial roles) followed by job offer if you pass. Total time from application to job offer is typically 2–4 weeks.

What are the minimum requirements to work at CCI call centre?

Minimum requirements are: Matric certificate (Grade 12), valid South African ID, clear criminal record, fluent English (speaking, reading, writing), basic computer skills, typing speed of at least 25 words per minute with 90%+ accuracy, working cell phone and email address, and availability to work shifts including possible weekends and evenings depending on the campaign.

What shifts does CCI operate and do you have to work weekends?

CCI operates 24/7 across different campaigns with various shift patterns: day shifts (7AM–4PM, 8AM–5PM, 9AM–6PM), evening shifts (12PM–9PM, 2PM–11PM), night shifts (6PM–6AM, 10PM–7AM), and weekend shifts. Your specific shift depends on the campaign you're assigned to. Weekend work is required for some campaigns but not all. Shift preferences are discussed during the interview, but flexibility increases your chances of being hired. Night shifts pay +30% shift allowance; weekend shifts pay +15%.

How long is CCI training and do you get paid during training?

CCI provides a mandatory 2-week paid training programme for all new agents. Training runs Monday to Friday, 8AM–5PM, regardless of your eventual shift pattern. You are paid approximately R3,250 for the training period (R6,500/month pro-rata). Training covers company policies, system navigation, product/service knowledge for your specific campaign, call handling techniques, and quality standards. You must pass an end-of-training assessment to move to the production floor.