How to Get to Umbilo
Transport Hub
Umbilo Station / Umbilo Road
Route
Well-connected by minibus taxis along Umbilo Road with frequent services to CBD and Umlazi. Umbilo railway station provides additional transport options. Main taxi rank at Umbilo Road serves multiple routes throughout southern Durban.
Taxi Cost
R8-R12 from Durban CBD
Landmark
Umbilo industrial area along Edwin Swales Drive, various manufacturing plants near the railway line, Umbilo Road commercial strip
Well-connected by minibus taxis along Umbilo Road with frequent services to CBD and Umlazi. Umbilo railway station provides additional transport options. Main taxi rank at Umbilo Road serves multiple routes throughout southern Durban.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Umbilo
Generally safe during business hours with good foot traffic along Umbilo Road main strip. Stay alert around industrial loading areas where trucks frequent.
How to Get Hired as Call Centre Agent in Umbilo
Pro Tip
Practice your English phone skills before applying - many Umbilo employers will do a quick phone test during the interview to check how you sound to customers over the line.
Walk-In Friendly?
Yes - many small manufacturers and workshops along Edwin Swales Drive accept walk-in applications, especially for general worker and packing positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Umbilo
Umbilo serves as a key industrial and transport corridor connecting the southern suburbs to Durban CBD. The area has a strong manufacturing base with food processing, automotive parts, and logistics companies providing steady employment. Many residents work locally in small-scale manufacturing or commute easily to CBD jobs via established taxi routes.
Growing Industries:
Live Job Openings Near Umbilo
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Umbilo Road takeaways near the station, particularly the Indian curry houses and bunny chow spots
Other Roles Available in Umbilo
Pro Tip
Practice your English phone skills before applying - many Umbilo employers will do a quick phone test during the interview to check how you sound to customers over the line.
Walk-In Friendly?
Yes - many small manufacturers and workshops along Edwin Swales Drive accept walk-in applications, especially for general worker and packing positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Umbilo?
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