Industry
BPO
ShiftMate company profile
SkyHigh Global jobs and careers in South Africa
SkyHigh Global runs a BPO operation in Johannesburg that focuses on contact centre services, IT service desk support, and back-office work for financial services and telecommunications clients, including at least one UK-based account. The work is more technical than typical customer service BPO roles, requiring agents to handle IT troubleshooting and managed services tasks alongside standard call or chat handling.
Johannesburg
Evidence-led company research
What SkyHigh Global jobs research shows
SkyHigh Global runs a BPO operation in Johannesburg that focuses on contact centre services, IT service desk support, and back-office work for financial services and telecommunications clients, including at least one UK-based account. The work is more technical than typical customer service BPO roles, requiring agents to handle IT troubleshooting and managed services tasks alongside standard call or chat handling.
Locations
Johannesburg
Company size
901
Role areas
IT Service Desk Agent, Technical Support Consultant, Customer Service Agent
Typical pay
R7,000–R18,000/month
Head office
San Jose
Founded
2021
What the work may be like
SkyHigh Global operates from Johannesburg with a focus on IT service desk, technical support, and back-office solutions for financial services and telecoms clients — a more technical BPO environment than standard customer service floors. The modern infrastructure and training for both new and experienced agents make it accessible across career stages.
The IT service desk specialisation builds transferable skills into the broader technology support and managed services sectors.
Hiring and application process
SkyHigh Global accepts applications via this South African jobs platform and its careers portal for roles in Johannesburg’s contact centre and IT service desk operations. Screening starts with a Matric and experience review, followed by a technical aptitude test and interview that probes troubleshooting skills for financial services and UK-based telecom accounts.
Reference and background checks complete the process, which typically spans three to five weeks from application to offer. Prepare by practising clear explanations of IT support scenarios common in BPO environments.
Who may be a good fit
- Technically minded contact centre candidates interested in IT service desk roles with a growing Johannesburg BPO
- IT service desk specialisation — builds technical skills that transfer across IT support, managed services, and helpdesk roles
- Modern contact centre infrastructure — better-than-average tooling for a mid-size Johannesburg operator
- Training available for both new and experienced agents — accessible at multiple career stages
What candidates should verify
- • Johannesburg only — not accessible for candidates outside Gauteng
- • IT support aptitude requirement means entry is more competitive than general customer service BPO roles
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at SkyHigh Global
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
IT Service Desk Agent · Technical Support Consultant · Customer Service Agent · Back-Office Processor · Team Leader
Entry guidance
Matric; IT support desk or contact centre experience preferred; technical aptitude valued
Hiring process
SkyHigh Global accepts applications via this South African jobs platform and its careers portal for roles in Johannesburg’s contact centre and IT service desk operations. Screening starts with a Matric and experience review, followed by a technical aptitude test and interview that probes troubleshooting skills for financial services and UK-based telecom accounts. Reference and background checks complete the process, which typically spans three to five weeks from application to offer. Prepare by practising clear explanations of IT support scenarios common in BPO environments.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- IT service desk specialisation — good for tech-curious agents
- Financial services and telecoms client accounts
- Modern contact centre infrastructure
- Training for both new and experienced agents