Industry
BPO
ShiftMate company profile
Debtbusters Contact Centre jobs and careers in South Africa
Debtbusters runs a contact centre that provides debt counselling to over-indebted South African consumers. Agents work with clients to restructure loans and repayments under National Credit Regulator rules, rather than pursuing collections.
Cape Town (Century City) Johannesburg
Evidence-led company research
What Debtbusters Contact Centre jobs research shows
Debtbusters runs a contact centre that provides debt counselling to over-indebted South African consumers. Agents work with clients to restructure loans and repayments under National Credit Regulator rules, rather than pursuing collections.
Locations
Cape Town (Century City), Johannesburg
Company size
800+
Role areas
Debt Counselling Consultant, Payment Administrator, Retentions Agent
Typical pay
R7,000–R16,000/month
Head office
Cape Town (Century City)
Founded
2008
What the work may be like
Debtbusters is South Africa's largest debt counselling company — a mission-driven contact centre where agents genuinely help over-indebted consumers restructure their finances rather than simply collecting payments. The Century City Cape Town campus is modern and professionally managed, and the NCR compliance training is thorough and fully funded.
As consumer debt levels in SA continue rising, Debtbusters is growing consistently, creating genuine advancement opportunities.
Hiring and application process
za. The screening process starts with an initial review for empathy and listening skills, followed by a telephonic interview, a short NCR knowledge assessment, and a final interview focused on debt-restructuring scenarios under National Credit Regulator rules.
Reference and credit checks are completed before an offer is made. The full process typically takes three to five weeks, so prepare by practising clear explanations of loan repayment options to show you can support over-indebted clients effectively.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Mission-driven work — genuinely helping consumers escape debt cycles is more rewarding than standard collections
- SA's largest debt counselling brand — growing consistently as consumer over-indebtedness rises
- NCR-compliant training fully funded — a formal credit regulation qualification while working
What candidates should verify
- • Emotionally demanding work — daily exposure to people in serious financial distress requires resilience
- • Century City Cape Town campus — not accessible outside the Western Cape
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Debtbusters Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Debt Counselling Consultant · Payment Administrator · Retentions Agent · Creditor Liaison Officer · Team Leader
Entry guidance
Matric, empathy and listening skills, NCR knowledge preferred
Hiring process
To apply for contact centre roles at Debtbusters, submit your CV and matric certificate via the jobs platform or directly through www.debtbusters.co.za. The screening process starts with an initial review for empathy and listening skills, followed by a telephonic interview, a short NCR knowledge assessment, and a final interview focused on debt-restructuring scenarios under National Credit Regulator rules. Reference and credit checks are completed before an offer is made. The full process typically takes three to five weeks, so prepare by practising clear explanations of loan repayment options to show you can support over-indebted clients effectively.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- SA's leading debt counselling brand
- Mission-driven (genuinely helping clients)
- NCR-compliant training fully funded
- Century City Cape Town campus