BPO & Call Centre Jobs in Centurion

Call Centre Agent

R5,500–R8,000/month

Outbound Sales Agent

R5,000–R7,000/month + commission

Collections Agent

R6,000–R9,000/month

Team Leader

R14,000–R18,000/month

Quality Assurance Analyst

R10,000–R14,000/month

Workforce Management Analyst

R12,000–R18,000/month

Chat Support Agent

R6,000–R9,000/month

Technical Support Agent

R7,000–R11,000/month

OUTsurance Contact Centre

3,500+

OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products. Its customers are mainly South African individuals and small businesses buying car, home and business cover. The company employs more than 3,500 people and ranks among the larger BPO operations in the country, with strong brand recognition from repeated industry awards for its insurance products. The main operation sits in Centurion, with limited presence noted in Johannesburg. Most staff must commute to the Centurion campus. The site runs as a single large facility rather than multiple regional offices, which restricts options for candidates based further afield. The workplace is a high-volume sales environment built around daily targets and the OUTbonus performance payout. Staff who meet or exceed targets receive meaningful additional earnings, and the company reports above-average retention for the sector. Career movement exists from agent roles into team leadership and compliance positions, supported by fully funded FAIS training. However, the pace is demanding and not suited to people who prefer steady, low-pressure work. Those who perform well tend to be competitive, comfortable with rejection and motivated by variable pay. Candidates who already have sales experience or can handle consistent performance measurement are more likely to succeed. Applications are submitted through the company’s online portal, followed by assessments and interviews that test sales aptitude and compliance knowledge. The process is straightforward but competitive, with emphasis on target-driven examples during interviews.

Telkom SA Contact Centre

3,000+ (contact centre)

Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator. Its work centres on technical queries such as broadband installation, line faults and account issues rather than pure sales. With more than 3,000 staff, the operation is one of the larger contact-centre employers in the country, though it sits inside a wider group that also includes subsidiaries focused on IT services and infrastructure. The sites are located in Centurion near Pretoria, Johannesburg, Cape Town and Durban. Centurion functions as the main operational hub, while the other cities provide regional coverage and some enterprise account handling. Staff numbers are concentrated at these four points, with limited remote options. As a listed company with state-enterprise roots, Telkom maintains a formal structure across these locations that differs from smaller private BPO providers. Day-to-day work involves a steady volume of technically detailed calls, giving agents repeated practice in fibre and broadband diagnostics. The environment rewards methodical problem-solving and adherence to procedures. Benefits include medical aid and pension contributions from day one, and there are internal programmes for skills training and movement into other Telkom units. At the same time, decision-making and process changes tend to move slowly compared with private-sector competitors, and the legacy fixed-line business continues to shrink, which can limit growth in some teams. People who do well are usually those comfortable with structured shifts, clear escalation paths and long-term stability rather than fast-changing targets or rapid promotion. The roles suit applicants who already have an interest in telecoms or IT support and want exposure to enterprise accounts. Those seeking quick advancement or a highly flexible culture may find the pace restrictive. Applications are submitted through the company’s online careers portal, after which candidates typically complete assessments and panel interviews. The full process can take several weeks because of the formal approval layers common in larger state-linked organisations.

Momentum Metropolitan Contact Centre

3,000+ (contact centre)

Momentum Metropolitan Contact Centre handles customer service and sales calls for life insurance, health cover, retirement funds and short-term insurance under the Momentum and Metropolitan brands. The operation sits inside one of South Africa’s larger financial services groups and employs more than 3,000 people across its contact centres. Clients range from higher-income policyholders served on the Momentum side to mass-market and underbanked customers on the Metropolitan side. The work is almost entirely inbound and outbound calls, with agents required to explain complex products and meet regulatory standards. The company runs two main campuses. The Momentum site is in Centurion and focuses on wealthier clients and investment products. The Metropolitan site is in Cape Town and serves a broader, lower-income customer base. A smaller Johannesburg presence exists, but most roles are tied to the two primary locations. Staff numbers are concentrated in Gauteng and the Western Cape, which limits access for candidates in Durban or other regions without relocation. Day-to-day work involves long call queues, scripted compliance checks and ongoing product updates. Agents receive fully funded FAIS training that leads to a recognised financial advisory qualification, and the group offers the Momentum Multiply wellness programme. Career movement is possible between the two brands, though it usually requires additional product training. The environment suits people who can absorb detailed regulatory material quickly and stay consistent under call-volume targets. Those who prefer varied or less regulated work often find the learning curve and monitoring demanding. The roles suit applicants already interested in financial services who can commit to several weeks of classroom and on-the-job training before handling calls independently. Candidates outside Centurion or Cape Town face practical barriers unless they can move. Hiring typically starts with an online application, followed by assessments on numeracy and communication, then interviews and background checks. The process is straightforward but slow, with emphasis on regulatory fit rather than speed of placement.