All-in-one HR software
built for call centres.
The only HR platform designed around how call centres actually operate — hiring pipelines, AI assessments, shift scheduling, leave management, performance tracking, and compliance in one place. No spreadsheets, no stitched-together tools.
6 years
SA hiring data
1 platform
Hire to retire
BCEA
Compliance built in
48h
Time to live
The ShiftMate Talent Value Chain
One product. Part of a connected talent system.
ShiftMate connects the entire journey — from attracting candidates to assessing potential, training capability, matching talent, placing candidates, and improving performance on the floor.
01
Attract
02
Assess
03
Train
04
Match
05
Place
06
Perform
HR Platform is the operating layer for your call centre workforce — connecting hiring, assessment, scheduling, compliance, and performance management in a single system built for SA's contact centre industry.
Next Step
Fill open shifts with verified, pre-assessed candidates
The problem
Call centre HR teams run on 5–7 disconnected tools. None of them talk to each other.
Separate platforms for ATS, scheduling, payroll, leave, performance, and compliance
Generic HR software built for office workers — not 300-seat agent floors
No integration between hiring assessments and workforce performance data
SA compliance requirements (BCEA, LRA, Skills Development) handled in spreadsheets
The outcome
One platform that covers everything — from first application to final payslip.
Hiring, AI assessments, scheduling, and performance data all connected
Built for call centre operations — shift patterns, campaign hiring, agent floor management
BCEA and LRA compliance tracking built into employment records and leave management
Live in 48 hours — configured for your campaigns, teams, and access controls
Live product
Everything your HR team needs. One screen.
Workforce snapshot, hiring pipeline, leave management, and compliance alerts — all in a single dashboard designed for call centre operations.
Today's workforce
247
On floor
18
In training
9
On leave
4
Absent
Hiring pipeline — Inbound Campaign
143
Applied
89
L1 Assessed
41
L2 Voice
12
Offer ready
Compliance & leave alerts
3 employment contracts expire in 14 days
12 leave requests pending approval
BCEA audit — all records compliant
All in one place
Hire → Manage → Grow
Built for
Call Centres
What's included
Every HR module. One system.
Hiring & Assessments
End-to-end hiring pipeline with AI screening, voice interviews, psychometric assessments, and automated shortlisting.
Shift Scheduling
Campaign-based shift management, absence cover, and real-time floor visibility — synced with your hiring pipeline.
Employment Records
Contracts, documentation, and onboarding checklists per employee — searchable, auditable, and BCEA-compliant.
Leave & Attendance
Leave requests, approval workflows, and attendance tracking designed for shift-based contact centre operations.
Performance Tracking
Agent performance data linked back to hiring assessments — see which hires perform and refine your screening over time.
SA Compliance
BCEA and LRA requirements built into the platform. Employment contracts, notice periods, and disciplinary records managed in one place.
Running at scale
Deployed across SA's largest contact centre operations.
48 hours
Time to live
Built in
BCEA / LRA compliance
Granular RBAC
Role-based access
Real-time
Reporting
Full REST
API / webhooks
Connected
Assessment → performance link
How it works
From brief to live HR platform in 48 hours.
Configure for your operation
We set up your campaign types, role requirements, team structure, and access controls. Regional managers, recruiters, and line managers each see exactly what they need.
Run hiring and assessments in-platform
Candidates apply, complete AI assessments, and receive offers — all within the platform. Every score is logged and linked to their employment record.
Manage your workforce end to end
Scheduling, leave, performance reviews, contracts, and compliance — all connected. Your HR team stops switching between tools and starts running the floor.
Who it's for
Any employer running a contact centre floor.
BPO / Contact Centres
LiveFrom hiring campaigns to daily scheduling, leave management, and compliance — everything a BPO floor needs, none of the spreadsheets.
Insurance & Banking
Regulated hiring, structured assessments, employment documentation, and performance tracking for contact centre agents.
Retail Call Centres
Customer service and inside sales teams — manage hiring surges, track performance, and stay BCEA compliant.
Any call-centre employer
If you run a floor of agents, this replaces the 4–6 disconnected tools your HR team is currently stitching together.
See the full platform — configured for your call centre.
We'll demo it live with your team structure, your role types, and your compliance requirements — not a generic walkthrough.