Industry
GOVERNMENT
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Telkom SA – Company Profile & Opportunities
Understand Telkom SA, explore the work and prepare for your next conversation.
Evidence-led company research
What Telkom SA research shows
Telkom SA is South Africa's largest fixed-line and fibre network operator, providing voice, data, and internet services to residential and business customers. It handles millions of connections through its legacy copper network and expanding fibre infrastructure.
Locations
Pretoria (Centurion), Johannesburg, Cape Town
Company size
12,000+
Role areas
Contact Centre Agent, Technical Support Consultant, Billing Advisor
Typical pay
R8,000–R22,000/month
Head office
Pretoria
Founded
1991
What the work may be like
Telkom's Centurion contact centre is a large, structured telecoms environment where agents handle everything from ADSL and fibre fault reporting to enterprise billing queries. The culture is corporate and process-oriented, with strong emphasis on technical product knowledge across Telkom's fixed-line, mobile, and fibre product lines.
Job security and the comprehensive benefits package — medical aid, pension, staff data discounts — make Telkom one of the more stable contact centre employers in the market.
Hiring and application process
To apply for roles at Telkom SA, candidates submit applications through the company’s careers portal or the jobs platform, attaching a Matric certificate and highlighting any telecoms, IT or contact centre experience. The screening process typically begins with an online application review, followed by psychometric or technical assessments for technical and customer service positions, then panel interviews and background checks including criminal and reference verification.
The full process from application to offer usually takes six to ten weeks, depending on the role and volume of applicants. Prepare by studying Telkom’s fibre and legacy network services and preparing specific examples of handling customer queries in high-volume environments.
Who may be a good fit
- Candidates with a telecoms or IT support background who want above-average pay, strong benefits, and a large stable employer
- Strong salary scales — above many private BPOs for equivalent roles
- Comprehensive benefits package
- Technical training and genuine career development
What candidates should verify
- • Large corporate bureaucracy
- • Legacy landline business is in structural decline — some uncertainty in the sector
- • Technical support calls can be highly complex
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is Telkom SA?
Telkom SA is a government employer with a presence in Pretoria (Centurion). This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
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About the employer
Inside Telkom SA.
Telkom SA is South Africa's largest fixed-line and fibre network operator, providing voice, data, and internet services to residential and business customers. It handles millions of connections through its legacy copper network and expanding fibre infrastructure.
This page is based on public company information. An authorised representative can claim and verify it, confirm the core facts, connect vacancies and give candidates a clearer route into the work.
Visit Telkom SAEmployer at a glance
The details candidates want first.
Industry
government
Location
Pretoria (Centurion)
Team size
12,000+
Founded
1991
What the employer does
Contact Centre Agent · Technical Support Consultant · Billing Advisor · Fibre Sales Consultant · Field Technician · Team Leader
Benefits and perks
Medical aid contributions · Provident fund contributions · 13th cheque · Performance bonuses · Study assistance bursaries
Working at Telkom SA
What should candidates expect?
Work with purpose
A practical view of the work, teams and opportunities behind Telkom SA.
People and expectations
Use the role details and official links to understand what each opportunity involves.
Room to grow
Look for role-specific requirements, training information and clear next steps before applying.
Opportunities from Telkom SA
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Prepare for Telkom SA
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