Industry
GOVERNMENT
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SARS – Company Profile & Opportunities
Understand SARS, explore the work and prepare for your next conversation.
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What SARS research shows
SARS operates one of South Africa’s largest government contact centres, answering tax queries, eFiling support, customs and VAT questions for millions of individual and business taxpayers. The service runs from a dedicated operation with more than 2,000 staff who handle calls on weekdays between 8:00 and 16:00, with adjusted Wednesday hours.
Locations
Pretoria, Johannesburg, Cape Town
Company size
2,000+ (contact centre)
Role areas
Contact Centre Agent, eFiling Support Consultant, Tax Compliance Officer
Typical pay
R9,000–R24,000/month
Head office
Pretoria
Founded
1997
What the work may be like
Working at the SARS contact centre means being part of one of South Africa's most professional government operations. The environment is structured and compliance-driven — agents are trained thoroughly on tax legislation and system tools before going live.
It's demanding work, especially during tax season, but the job security, benefits, and the sense that your work genuinely matters to millions of South Africans make it one of the most sought-after government contact centre roles in the country.
Hiring and application process
Candidates can apply for SARS contact centre and other roles via the official SARS careers portal or approved South African job platforms when vacancies are posted. Applications undergo initial screening for Matric or higher qualifications, followed by skills or psychometric assessments, panel interviews, and mandatory background checks that confirm a clean criminal record and any finance or tax experience.
The full process from submission to offer typically takes six to twelve weeks due to government compliance requirements. Applicants should prepare by studying SARS eFiling and tax procedures to demonstrate relevant knowledge during assessments.
Who may be a good fit
- Candidates with a finance, tax, or customer service background who want the long-term stability and benefits of permanent government employment
- Exceptional job security — permanent government employment
- Above-average salaries for the public sector
- Full benefits package — medical aid, pension, generous leave
What candidates should verify
- • Hiring is highly competitive — application and vetting process is thorough
- • Tax season (February–November) brings extreme call volumes and pressure
- • Large bureaucratic environment can slow career decisions
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is SARS?
SARS is a government employer with a presence in Pretoria. This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
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About the employer
Inside SARS.
SARS operates one of South Africa’s largest government contact centres, answering tax queries, eFiling support, customs and VAT questions for millions of individual and business taxpayers. The service runs from a dedicated operation with more than 2,000 staff who handle calls on weekdays between 8:00 and 16:00, with adjusted Wednesday hours.
This page is based on public company information. An authorised representative can claim and verify it, confirm the core facts, connect vacancies and give candidates a clearer route into the work.
Visit SARSEmployer at a glance
The details candidates want first.
Industry
government
Location
Pretoria
Team size
2,000+ (contact centre)
Founded
1997
What the employer does
Contact Centre Agent · eFiling Support Consultant · Tax Compliance Officer · Customs & Excise Agent · Team Leader · Quality Assurance Analyst
Benefits and perks
Medical aid contributions · Pension fund contributions · 13th cheque · Housing allowance · Study assistance programmes
Working at SARS
What should candidates expect?
Work with purpose
A practical view of the work, teams and opportunities behind SARS.
People and expectations
Use the role details and official links to understand what each opportunity involves.
Room to grow
Look for role-specific requirements, training information and clear next steps before applying.
Opportunities from SARS
Hear when the next role is available.
Follow SARS to hear about new opportunities and relevant preparation when they become available on ShiftMate.
Role alerts
Useful updates for your next move
Prepare for SARS
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