Industry
BPO
OG
Outworx Group company profile
Outworx Group operates as a business process outsourcing provider focused on contact centre services, workforce management, and skills training. It supplies agents to large South African clients in financial services, retail, and telecoms, handling customer support and sales campaigns on their behalf.
5,000+Team
2003Founded
UmhlangaSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Outworx Group company profile research shows
Outworx Group operates as a business process outsourcing provider focused on contact centre services, workforce management, and skills training. It supplies agents to large South African clients in financial services, retail, and telecoms, handling customer support and sales campaigns on their behalf.
Locations
Umhlanga, Johannesburg, Cape Town
Company size
5,000+
Role areas
Contact Centre Agent, Collections Consultant, Customer Retention Agent
Typical pay
R6,500–R16,000/month
Head office
San Jose
Founded
2003
What the work may be like
Outworx Group is one of South Africa's largest SA-owned BPO operators — with a major base in Umhlanga Ridge (KZN's biggest BPO hub) and additional operations in Johannesburg, Cape Town, and Durban. The group places 5,000+ agents across financial services, retail, and telecoms clients including some of SA's largest banks and insurers.
The NQF-accredited skills development programmes are a genuine differentiator: new entrants can enter the sector through a learnership rather than needing prior call centre experience. For KZN candidates, the Umhlanga location is well-served by public transport routes from Durban CBD, Pinetown, and surrounding townships.
Hiring and application process
Candidates interested in joining Outworx Group can apply directly through the South African jobs platform or the company’s career portal for contact centre and BPO roles. The screening process typically begins with a review of Matric qualifications and any customer service experience, followed by skills assessments and interviews to evaluate communication abilities, after which successful applicants receive provided training.
From application to offer, the timeline usually spans two to four weeks, depending on the volume of postings, with 55 active opportunities currently listed. A key preparation tip is to highlight any prior experience in financial services, retail, or telecoms customer interactions to stand out in the selection process.
Who may be a good fit
- KZN and nationwide candidates wanting an SA-owned BPO group with formal learnerships and consistent volume hiring
- One of SA's largest BPO groups with 5,000+ agents — consistent hiring regardless of time of year
- NQF-accredited learnership entry route — accessible for school leavers without prior contact centre experience
- Umhlanga Ridge base — KZN's best-connected BPO hub with transport links from Durban, Pinetown and surrounding areas
What candidates should verify
- • Placement model means your daily experience depends heavily on which client campaign you are assigned to
- • Learnership roles start at lower salaries than experienced agent positions at comparable BPOs
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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Outworx Group operates as a business process outsourcing provider focused on contact centre services, workforce management, and skills training. It supplies agents to large South African clients in financial services, retail, and telecoms, handling customer support and sales campaigns on their behalf.
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Where is the team based?
Outworx Group lists Umhlanga on this public profile.
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