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GOVERNMENT
3 million residents of the Eastern Cape metro. The centre forms part of the local government structure and employs more than 300 people in permanent roles.
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3 million residents of the Eastern Cape metro. The centre forms part of the local government structure and employs more than 300 people in permanent roles.
GOVERNMENT
Gqeberha (Port Elizabeth), Uitenhage
300+ (contact centre)
Contact Centre Agent, Utility Billing Consultant, Rates Enquiries Officer
R7,500–R17,000/month
Gqeberha
2022
Nelson Mandela Bay Metropolitan Municipality is the Eastern Cape's premier public sector employer, and for Gqeberha-based candidates, landing a permanent role here is a genuine achievement. 3 million residents across Port Elizabeth, Uitenhage and Despatch — a tight-knit regional community where local knowledge and IsiXhosa language skills are not just valued but expected.
One often-overlooked advantage: Gqeberha's cost of living is substantially lower than Johannesburg or Cape Town, which means the municipal salary package stretches considerably further in real terms. If you want meaningful work, permanent stability, and a role that keeps your city functioning, Nelson Mandela Bay is one of the Eastern Cape's standout employers.
To apply for roles at Nelson Mandela Bay Municipality’s contact centre, submit your CV and supporting documents via the municipality’s official website careers portal or by email to the Human Resources department. Applications undergo initial screening for Matric and language requirements, followed by a telephonic or in-person interview, a basic customer service or language assessment in English, IsiXhosa or Afrikaans, and reference plus criminal record checks.
The full process from closing date to offer typically takes six to ten weeks due to municipal approval procedures. Prepare by reviewing common municipal service queries and practising clear communication across the three official languages.
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3 million residents of the Eastern Cape metro. The centre forms part of the local government structure and employs more than 300 people in permanent roles.
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