Industry
BPO
NI
Nedgroup Insurance Contact Centre company profile
Nedgroup Insurance Contact Centre operates as the insurance division of Nedbank Group, handling sales, claims, and service calls for vehicle, home, and personal lines products. Its customers are primarily Nedbank's existing banking clients, more than eight million people who already hold accounts with the bank.
800+Team
2009Founded
Johannesburg (Sandton)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Nedgroup Insurance Contact Centre company profile research shows
Nedgroup Insurance Contact Centre operates as the insurance division of Nedbank Group, handling sales, claims, and service calls for vehicle, home, and personal lines products. Its customers are primarily Nedbank's existing banking clients, more than eight million people who already hold accounts with the bank.
Locations
Johannesburg (Sandton), Cape Town
Company size
800+
Role areas
Insurance Sales Consultant, Claims Handler, Retentions Agent
Typical pay
R8,000–R20,000/month
Head office
Johannesburg (Sandton)
Founded
2009
What the work may be like
Nedgroup Insurance's Sandton contact centre operates with the full backing of Nedbank Group — short-term and life insurance for 8+ million banking clients handled from a professional financial services environment. The cross-sell nature of the work (serving existing Nedbank customers) creates a warmer, more consultative call dynamic than cold-outbound insurance sales.
FAIS training is funded, and the career pathway into the broader Nedbank Group is real for strong performers.
Hiring and application process
To apply for roles at Nedgroup Insurance Contact Centre, submit your application through the Nedbank Group careers portal. The screening process typically begins with an online application and CV review, followed by psychometric and language assessments, a telephonic or video interview, and final panel interviews.
Successful candidates undergo reference, credit, and criminal checks, with the full process usually taking three to five weeks from application to offer. Prepare by reviewing basic insurance terminology and completing the FAIS RE5 exam beforehand to demonstrate your commitment to regulatory compliance.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO and structured training
- Nedbank Group backing — career progression into one of SA's big-four banking groups for strong performers
- Cross-selling to existing banking clients creates a warmer call dynamic than cold outbound insurance telesales
- FAIS training funded — insurance qualification while working in a well-resourced banking environment
What candidates should verify
- • Sandton Johannesburg location — premium area that may require significant commute for outer-suburb candidates
- • Insurance and banking compliance standards create constant quality monitoring
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Nedgroup Insurance Contact Centre.
Nedgroup Insurance Contact Centre operates as the insurance division of Nedbank Group, handling sales, claims, and service calls for vehicle, home, and personal lines products. Its customers are primarily Nedbank's existing banking clients, more than eight million people who already hold accounts with the bank.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Nedgroup Insurance Contact Centre lists Johannesburg (Sandton) on this public profile.
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