Merchants company profile

Merchants operates large, modern delivery centres in Cape Town, Durban, and Johannesburg — as part of Dimension Data (now NTT), the facilities are noticeably well-maintained. The culture is structured and quality-driven, reflecting Merchants' position as a premium BPO partner for major international brands.

Expect thorough training, real coaching culture, and the kind of professional environment you'd expect from an Africa-scale employer with decades of international client experience.

To apply for roles at Merchants, submit your CV and Matric certificate directly through the South African jobs platform or the company’s careers portal. The screening process typically begins with an online application review, followed by basic computer and communication skills assessments, a voice or English proficiency test, and one or two interviews focused on customer service scenarios.

Successful candidates then undergo criminal record and background checks before receiving an offer, with the full process usually taking two to four weeks. Prepare by practising clear, neutral English responses to common customer queries to demonstrate the professional communication skills required for their UK and Australian clients.