Industry
BPO
IG
Ignition Group (iGnition CX) company profile
Ignition CX runs contact centre operations focused on sales and customer care for technology and telecoms clients. It handles both local South African work and US onshore campaigns through omnichannel channels that mix voice, chat and digital tools.
3,000+Team
2023Founded
DurbanSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Ignition Group (iGnition CX) company profile research shows
Ignition CX runs contact centre operations focused on sales and customer care for technology and telecoms clients. It handles both local South African work and US onshore campaigns through omnichannel channels that mix voice, chat and digital tools.
Locations
Durban, Johannesburg, Cape Town
Company size
3,000+
Role areas
Sales Agent, Customer Experience Agent, Retentions Agent
Typical pay
R6,500–R20,000/month + commission
Head office
Durban
Founded
2023
What the work may be like
Ignition Group's Durban headquarters in the Umhlanga corridor sits at the heart of KZN's BPO cluster — a high-energy sales floor focused on technology and telecoms campaigns for local and US markets. The culture is sales-driven and commission-oriented, with leaderboards and daily target visibility that creates competitive team dynamics.
The tech-forward approach (digital CX tools, omnichannel platforms) makes this a more current environment than traditional outbound call floors.
Hiring and application process
To apply for roles at Ignition Group (iGnition CX), submit your CV and Matric certificate via the South African jobs platform or the company’s careers portal. The screening process typically starts with an online application review, followed by a verbal communication assessment and a target-driven aptitude test to evaluate sales potential for omnichannel campaigns.
Shortlisted candidates then attend a panel interview, after which reference and background checks are completed. The full process usually takes two to four weeks from application to offer.
Prepare by practising clear, confident responses to mock customer scenarios that highlight your ability to meet sales targets.
Who may be a good fit
- Durban-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Durban Umhlanga HQ — one of the most accessible major BPO employers for KZN candidates
- US onshore campaigns pay premium for strong English speakers
- High-earning potential on technology and telecoms sales campaigns
What candidates should verify
- • High-pressure sales culture — target pressure is consistent and real
- • US campaign hours can require early morning or late evening shifts
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Ignition Group (iGnition CX).
Ignition CX runs contact centre operations focused on sales and customer care for technology and telecoms clients. It handles both local South African work and US onshore campaigns through omnichannel channels that mix voice, chat and digital tools.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Ignition Group (iGnition CX) lists Durban on this public profile.
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