Industry
BPO
H
Hollywoodbets company profile
Hollywoodbets runs an in-house contact centre in Umhlanga that handles customer queries for its betting and gaming business. The operation covers sports betting, account issues, payments and technical support across high call volumes.
5,000+ (group)Team
2019Founded
UmhlangaSouth Africa
Company profile
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Evidence-led company research
What Hollywoodbets company profile research shows
Hollywoodbets runs an in-house contact centre in Umhlanga that handles customer queries for its betting and gaming business. The operation covers sports betting, account issues, payments and technical support across high call volumes.
Locations
Umhlanga, Durban
Company size
5,000+ (group)
Role areas
Customer Support Agent, Live Chat Agent, Retentions Agent
Typical pay
R6,500–R16,000/month
Head office
Umhlanga
Founded
2019
What the work may be like
Hollywoodbets' contact and customer support operation runs 24/7 from its Umhlanga headquarters — a fast-paced, high-volume environment handling sports betting, account queries, and payments for one of South Africa's fastest-growing gaming brands. The 24/7 nature means shift coverage across nights and weekends is required, but the rapid brand growth creates genuine internal promotion opportunities.
The in-house nature of the operation means understanding the betting product deeply is central to the role.
Hiring and application process
net or the jobs platform. After submitting a Matric certificate and ID, candidates complete an online assessment covering typing speed, basic numeracy and scenario-based customer-service questions, followed by a telephonic or face-to-face interview and a compulsory criminal-record check; applicants must be 18 or older for any gaming-related roles.
The full process typically takes three to five weeks from application to offer. Prepare by practising clear communication under time pressure and reviewing common sports-betting and account-query scenarios.
Who may be a good fit
- KZN and Durban-area candidates with Matric looking for a SA BPO with international accounts and structured training
- Umhlanga headquarters — one of KZN's most significant in-house contact centre employers
- Rapidly growing brand — internal promotion opportunities arising faster than at stable legacy operators
- 24/7 operations provide shift variety and the ability to structure work around personal commitments
What candidates should verify
- • 24/7 operation requires night and weekend availability — not suited to standard 9-to-5 expectations
- • Gambling industry regulatory compliance adds complexity compared to non-gaming BPO roles
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Hollywoodbets.
Hollywoodbets runs an in-house contact centre in Umhlanga that handles customer queries for its betting and gaming business. The operation covers sports betting, account issues, payments and technical support across high call volumes.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Hollywoodbets lists Umhlanga on this public profile.
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