Industry
BPO
CCI South Africa company profile
CCI South Africa operates as a business process outsourcing provider focused on customer management, debt collection, sales, and international voice campaigns. Its main clients sit in financial services and telecoms, where it handles high-volume inbound and outbound work.
3,500+Team
2006Founded
UmhlangaSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What CCI South Africa company profile research shows
CCI South Africa operates as a business process outsourcing provider focused on customer management, debt collection, sales, and international voice campaigns. Its main clients sit in financial services and telecoms, where it handles high-volume inbound and outbound work.
Locations
Umhlanga, Durban, Johannesburg
Company size
3,500+
Role areas
Collections Agent, Sales Agent, Customer Service Agent
Typical pay
R6,500–R16,000/month
Head office
Dubai
Founded
2006
What the work may be like
CCI's Umhlanga campus is the anchor employer of KwaZulu-Natal's call centre hub — a large, purpose-built facility in the heart of the province's BPO corridor. The culture is performance-driven and commission-oriented, especially on sales and collections campaigns.
The Durban concentration means CCI is the go-to employer for KZN candidates looking to enter the sector, with the scale of operations providing genuine diversity of campaigns and career directions within one company.
Hiring and application process
Applicants can apply online via CCI South Africa’s careers page or major local job boards, submitting a CV that highlights a Matric certificate and any customer service experience. The process typically begins with an online numeracy and English assessment, followed by a voice or video interview and, for financial services roles, a credit and background check.
Successful candidates often receive an offer within two to three weeks, after which they complete a short induction before starting on inbound or outbound campaigns. Prepare by practising basic calculations and role-play scenarios that demonstrate clear communication under pressure.
Who may be a good fit
- KZN and Umhlanga-based candidates with Matric looking for one of SA's largest homegrown BPOs with consistent volume hiring and financial services campaigns
- KZN's anchor BPO employer — the most central contact centre career opportunity in Durban/Umhlanga
- Commission earnings potential on sales and collections campaigns
- Regular intake programmes mean frequent hiring — easier to access than some larger BPOs
What candidates should verify
- • High-volume, performance-driven environment is not suited to everyone
- • Collections campaigns can be emotionally demanding work
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside CCI South Africa.
CCI South Africa operates as a business process outsourcing provider focused on customer management, debt collection, sales, and international voice campaigns. Its main clients sit in financial services and telecoms, where it handles high-volume inbound and outbound work.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
CCI South Africa lists Umhlanga on this public profile.
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