Industry
BPO
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CareCall company profile
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CareCall
ShiftMate researchedbpoJohannesburg
Evidence-led company research
What CareCall research shows
CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa. The company handles patient support calls involving medical aid queries, chronic disease management, authorisations, and navigation through healthcare options.
Locations
Johannesburg, Cape Town
Company size
50
Role areas
Healthcare Support Consultant, Medical Aid Query Agent, Chronic Disease Case Manager
Typical pay
R7,500–R19,000/month
Head office
Johannesburg
What the work may be like
CareCall occupies one of the most distinctive niches in SA BPO — healthcare and wellness support for medical schemes and health insurers. Agents assist patients with chronic disease queries, medical aid authorisations, and healthcare navigation, applying clinical or health knowledge in a structured contact centre environment.
The work is genuinely meaningful, the above-market salaries reflect the specialist nature of the roles, and growing medical scheme outsourcing ensures consistent demand.
Hiring and application process
za. The screening process starts with an application review that prioritises nursing or healthcare qualifications and any medical aid contact centre experience, followed by a telephonic interview and a practical call simulation assessing how you handle authorisations, chronic disease queries and patient navigation.
Shortlisted candidates complete reference and background checks before receiving an offer, with the full process typically taking two to four weeks. Prepare by revising medical scheme terminology and practising clear, empathetic responses to sensitive health-related scenarios.
Who may be a good fit
- Candidates with a nursing background or healthcare training who want to apply those skills in a contact centre environment
- Purpose-driven healthcare work — patient impact makes every shift more meaningful than standard BPO volume calls
- Above-market salaries for qualified healthcare advisors reflecting the specialist nature of the roles
- Growing demand as medical schemes outsource more support — a sector with structural tailwinds
What candidates should verify
- • Healthcare or nursing qualification is highly advantageous — entry without clinical background is more difficult
- • Emotionally demanding when managing patients with serious chronic illness
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is CareCall?
CareCall is a bpo employer with a presence in Johannesburg. This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
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About the employer
Inside CareCall.
CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa. The company handles patient support calls involving medical aid queries, chronic disease management, authorisations, and navigation through healthcare options.
This page is based on public company information. An authorised representative can claim it, verify their authority and manage employer-owned details.
Employer at a glance
The details candidates want first.
Industry
bpo
Location
Johannesburg
Team size
50
Founded
Not specified
What the employer does
Healthcare Support Consultant · Medical Aid Query Agent · Chronic Disease Case Manager · Health Coach · Team Leader
Benefits and perks
Medical aid contributions · 13th cheque · Provident fund contributions · Performance incentives · Training and development programmes
Working at CareCall
What should candidates expect?
Work with purpose
A practical view of the work, teams and opportunities behind CareCall.
People and expectations
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Room to grow
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Current opportunities
Open roles at CareCall
Vacancies are secondary to the employer story, but each live role has a clear next step.
There are no public roles listed at the moment. Follow this employer or visit the official website for future opportunities.
Prepare for CareCall
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