Industry
BPO
C
CareCall company profile
CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa. The company handles patient support calls involving medical aid queries, chronic disease management, authorisations, and navigation through healthcare options.
50Team
PublicOn ShiftMate
JohannesburgSouth Africa
Company profile
on ShiftMate
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Evidence-led company research
What CareCall company profile research shows
CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa. The company handles patient support calls involving medical aid queries, chronic disease management, authorisations, and navigation through healthcare options.
Locations
Johannesburg, Cape Town
Company size
50
Role areas
Healthcare Support Consultant, Medical Aid Query Agent, Chronic Disease Case Manager
Typical pay
R7,500–R19,000/month
Head office
Johannesburg
What the work may be like
CareCall occupies one of the most distinctive niches in SA BPO — healthcare and wellness support for medical schemes and health insurers. Agents assist patients with chronic disease queries, medical aid authorisations, and healthcare navigation, applying clinical or health knowledge in a structured contact centre environment.
The work is genuinely meaningful, the above-market salaries reflect the specialist nature of the roles, and growing medical scheme outsourcing ensures consistent demand.
Hiring and application process
za. The screening process starts with an application review that prioritises nursing or healthcare qualifications and any medical aid contact centre experience, followed by a telephonic interview and a practical call simulation assessing how you handle authorisations, chronic disease queries and patient navigation.
Shortlisted candidates complete reference and background checks before receiving an offer, with the full process typically taking two to four weeks. Prepare by revising medical scheme terminology and practising clear, empathetic responses to sensitive health-related scenarios.
Who may be a good fit
- Candidates with a nursing background or healthcare training who want to apply those skills in a contact centre environment
- Purpose-driven healthcare work — patient impact makes every shift more meaningful than standard BPO volume calls
- Above-market salaries for qualified healthcare advisors reflecting the specialist nature of the roles
- Growing demand as medical schemes outsource more support — a sector with structural tailwinds
What candidates should verify
- • Healthcare or nursing qualification is highly advantageous — entry without clinical background is more difficult
- • Emotionally demanding when managing patients with serious chronic illness
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside CareCall.
CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa. The company handles patient support calls involving medical aid queries, chronic disease management, authorisations, and navigation through healthcare options.
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Opportunities
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
CareCall lists Johannesburg on this public profile.
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