Industry
BPO
A(
Altron (formerly Bytes Technology) company profile
Altron operates as the BPO division of the larger Altron Group, a JSE-listed South African ICT company. Its work centres on IT help desk support, managed services, and business process management for corporate clients across sectors such as finance, government, and enterprise technology.
2,000+Team
1965Founded
JohannesburgSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Altron (formerly Bytes Technology) company profile research shows
Altron operates as the BPO division of the larger Altron Group, a JSE-listed South African ICT company. Its work centres on IT help desk support, managed services, and business process management for corporate clients across sectors such as finance, government, and enterprise technology.
Locations
Johannesburg, Pretoria, Cape Town
Company size
2,000+
Role areas
Help Desk Agent, IT Support Specialist, Service Desk Lead
Typical pay
R9,000–R25,000/month
Head office
Johannesburg
Founded
1965
What the work may be like
Altron's BPO division focuses on IT help desk, managed services, and business process management — a more technical environment than most SA contact centres. The Johannesburg-anchored operation handles IT service desk tickets and managed service requests for corporate clients, building real technical skills rather than pure customer service volume.
The JSE-listed group backing provides stability, and the ICT focus creates a pathway into Altron's broader technology business for strong performers.
Hiring and application process
Candidates apply for roles at Altron’s BPO division through the Altron Group careers portal or major South African job platforms. Applications are screened for a Matric certificate and preferred A+ or N+ certifications, followed by online technical assessments, a competency-based interview and a final panel discussion with operations managers.
Successful candidates undergo reference and criminal-record checks, with the full process typically taking four to six weeks from submission to offer. Applicants should prepare by practising IT help-desk troubleshooting scenarios and demonstrating familiarity with managed services for finance and government clients.
Who may be a good fit
- Johannesburg and Pretoria candidates with IT certifications looking for IT help desk, managed services, and BPO work at a major SA tech group
- IT-focused BPO builds marketable technical skills — a gateway into the broader ICT career sector
- JSE-listed Altron Group stability — institutional backing from a long-established SA tech company
- South African-owned — career decisions are made locally, not driven by offshore corporate priorities
What candidates should verify
- • IT help desk work requires ongoing technical training — not a purely scripted environment
- • Johannesburg and Pretoria-centric — limited options for Cape Town and Durban candidates
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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Inside Altron (formerly Bytes Technology).
Altron operates as the BPO division of the larger Altron Group, a JSE-listed South African ICT company. Its work centres on IT help desk support, managed services, and business process management for corporate clients across sectors such as finance, government, and enterprise technology.
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