Industry
BPO
3
3iSolutions company profile
3iSolutions operates as a contact centre in Johannesburg, handling customer service and sales campaigns for international clients based outside South Africa. The company has run these offshore English-language operations for several years and employs over 500 people.
500+Team
2003Founded
JohannesburgSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What 3iSolutions company profile research shows
3iSolutions operates as a contact centre in Johannesburg, handling customer service and sales campaigns for international clients based outside South Africa. The company has run these offshore English-language operations for several years and employs over 500 people.
Locations
Johannesburg
Company size
500+
Role areas
Customer Service Agent, Sales Agent, Technical Support Agent
Typical pay
R6,500–R15,000/month
Head office
Cape Town
Founded
2003
What the work may be like
3iSolutions is one of the longer-established international contact centres operating from South Africa — a Johannesburg-based operation serving offshore clients with English-language customer service and sales. The established delivery model means processes and quality standards are well-defined, and the paid training from scratch makes it accessible to candidates without prior BPO experience.
The international campaign focus provides exposure to global service standards from day one.
Hiring and application process
Candidates can apply for roles at 3iSolutions through this South African jobs platform or by submitting their details via the company’s Johannesburg contact form. Applications are screened for a Matric certificate, clear English pronunciation and basic customer-service aptitude, after which shortlisted candidates complete a voice assessment and attend a short interview focused on handling international sales or support calls.
Background and reference checks usually follow, with the full process from application to offer taking one to two weeks. Prepare by practising scripted role-plays that demonstrate confident, neutral English and quick problem-solving for overseas clients.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Long-standing international BPO — offshore client exposure from your first week
- Paid training from scratch — accessible to candidates without prior contact centre experience
- Established processes and quality frameworks — structured environment with clear expectations
What candidates should verify
- • Johannesburg only — limited geographic accessibility for candidates outside Gauteng
- • Offshore campaign hours typically require afternoon or evening shift alignment
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside 3iSolutions.
3iSolutions operates as a contact centre in Johannesburg, handling customer service and sales campaigns for international clients based outside South Africa. The company has run these offshore English-language operations for several years and employs over 500 people.
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Where is the team based?
3iSolutions lists Johannesburg on this public profile.
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