Need 50 agents by Friday?They're already assessed.
The live marketplace for pre-assessed call-centre talent. When your pipeline runs dry and your floor needs filling, browse ready-to-work agents in minutes — not weeks. No retainers, no recruiter fees, no ripping up your process.
Pre-assessed talent pool
Booked in minutes, not weeks
No retainers, no recruiter fees
Talent Marketplace
1,842 available candidates
Naledi M.
Customer Service / Sales
Durban, KZN
Sipho D.
Customer Service
Durban, KZN
Ayesha P.
Inbound Support
Durban, KZN
South Africa's biggest and best businesses all rely on call-centre staff to keep their customers happy — ShiftMate is built to support them.
Built for Recruitment Teams
Your recruitment works.Until it doesn't.
You fill most of your seats through referrals, walk-ins and your internal recruitment team.
But then a new campaign lands. A client scales up. Attrition spikes. Suddenly you need 30 more agents by Monday.
That's not a recruitment problem. It's a capacity problem.
ShiftMate gives you instant access to a marketplace of pre-assessed call-centre candidates, ready whenever your internal team is stretched.
Campaign Launch
Need 50 agents next week? Browse immediately available candidates already assessed for call-centre work.
Unexpected Attrition
When agents leave unexpectedly, ShiftMate gives you additional hiring capacity without adding recruiters.
Peak Hiring Periods
Use the marketplace only when you need it. No retainers. No recruiter fees. No monthly contracts.
We don't send you CVs. We send you proof.
Every agent has already passed a typing and digital-literacy test, a psychometric assessment scored against call-centre success profiles, and full voice analysis — with a voice sample you can hear before you book. We screened the thousand; you choose from the ones who made it through.
Browse Pre-Assessed Agents
Search and filter pre-assessed candidates by skills, scores, location and availability.
Book in Minutes
Preview scores and voice samples, then book trial shifts directly — no meetings, no retainers.
Hire with Confidence
Use assessments, voice analytics and trial-shift feedback to hire with certainty.
Fill Seats This Week
A campaign lands or attrition bites — top up your floor with ready-to-work agents fast.
A Fraction of a Recruiter
A traditional recruiter charges R12,000+ per placement. Pay a fraction, only when you convert.
Improve Retention
Hire for attitude and potential, not just experience. Build stronger teams.
Hire in 4 simple steps
Search & Filter
Find candidates that match your role requirements.
View & Assess
Review assessments, voice samples and trial history.
Book Trial Shift
Invite your top picks for a trial shift with one click.
Hire & Onboard
Convert the right candidate to permanent and onboard.
Who it's for, and how to start.
Whether you run a contact centre or you're looking for call-centre work, getting started is simple, free, and takes minutes.
Overflow cover, on tap.
Hit capacity? Need more seats covered this week? Dip into a live pool of pre-assessed agents and top up your floor — no retainers, no recruiter fees, no ripping up your existing process.
- 1Register your employer account — free
- 2Browse the live pool, filter by province & score
- 3Book candidates for trial shifts — billed on account
Get discovered by hiring employers.
Sign up free, complete your assessment, close the gaps with our free call-centre training, and stand out the moment employers start browsing. No experience needed.
- 1Sign up free — phone number, two minutes
- 2Complete your assessment + free training
- 3Join the live pool and get booked for trials
Listen to how the marketplace works
Tap play for a quick voice-guided tour of how ShiftMate sources, assesses, trains and places South Africa's call-centre talent.
Frequently asked questions
What is the ShiftMate Call Centre Marketplace?
It's a live marketplace where South African contact centres and BPOs browse and book pre-assessed, work-ready call-centre agents by province — in real time, with no recruiters, retainers or agency fees.
How are the call-centre agents assessed before I see them?
Every agent has already passed a typing and digital-literacy test, a psychometric assessment scored against call-centre success profiles, and full voice analysis — including a voice sample you can listen to before you book.
How much does it cost to hire an agent?
There are no retainers or recruiter fees. You pay only when you convert a candidate — a fraction of the R12,000+ a traditional recruiter typically charges per placement.
How quickly can I fill open seats?
You can browse ready-to-work agents and book trial shifts in minutes, helping you fill your floor in days rather than the weeks a traditional recruitment cycle takes.
Which parts of South Africa does the marketplace cover?
Agents are available across South Africa and can be filtered by province, location, skills, scores and availability.
How does hiring work, step by step?
Search and filter candidates by your role requirements, review their assessments and voice samples, book a trial shift with one click, then convert the right candidate to a permanent hire.
Do I have to change my existing recruitment process?
No. The marketplace works as a release valve for when your own pipeline runs dry — it tops up referrals and walk-ins rather than replacing your process.
Better hires. Faster.
Stronger teams. Guaranteed.
Join the leading BPOs and call centre operators already hiring smarter with ShiftMate.
