BPO & Call Centre Jobs in Sandton

Call Centre Agent

R5,500–R8,000/month

Outbound Sales Agent

R5,000–R7,000/month + commission

Collections Agent

R6,000–R9,000/month

Team Leader

R14,000–R18,000/month

Quality Assurance Analyst

R10,000–R14,000/month

Workforce Management Analyst

R12,000–R18,000/month

Chat Support Agent

R6,000–R9,000/month

Technical Support Agent

R7,000–R11,000/month

Discovery Contact Centre

4,000+ (contact centre)

Discovery operates South Africa’s largest in-house contact centre for its health and life insurance products. The centre handles inbound queries on medical aid, life cover, and the Vitality wellness programme. Customers are mainly Discovery policyholders rather than external clients. The operation employs over 4,000 people and forms part of Discovery’s broader insurance business, which dominates the local medical aid and life markets. The main site sits in Sandton, Johannesburg, with additional roles listed in Durban. Most staff work from these two locations. The Sandton centre is the largest single hub. Job postings show ongoing recruitment across both cities, though the bulk of the 4,000-plus headcount remains concentrated in Gauteng. The work involves complex products that require weeks of initial training and regular updates. Agents are expected to explain medical aid rules, Vitality points, and life policy terms without relying on scripts. Performance is tracked closely through call metrics and quality scores. Staff who stay tend to value the immediate medical aid benefit and the chance to move into other Discovery divisions such as Health, Life, or Insure. Those who struggle usually cite the volume of product detail and the steady pressure to meet targets. The centre suits people who already have insurance or medical scheme knowledge and can handle detailed conversations under time pressure. Applicants without that background face longer training periods and higher early attrition. Hiring typically starts with an online application, followed by assessments and interviews focused on product aptitude and communication. Internal transfers are common once staff have completed at least six to twelve months in the contact centre.

Afrishore

500+

Afrishore operates as a mid-sized BPO provider from its Sandton base in Johannesburg. It builds dedicated teams that deliver customer service, sales support, and back-office work for mid-market clients in the UK and US, with some activity in Australia. The focus stays on regulated sectors such as insurance and accounts receivable management. The company maintains HIPAA, PCI, and GDPR compliance and requires agents to work from secure, 24/7 office sites rather than remote setups. It employs more than 500 people and has run for 20 years, though it remains smaller than the large South African BPO groups. Its South African operations center on Johannesburg’s Sandton area, with additional centers in Cape Town. The Sandton office serves as the main hub for most staff. This location offers good transport links for Johannesburg residents, but the company does not maintain a large national footprint beyond these two cities. All work occurs inside controlled office environments to meet client security rules. Day-to-day work involves staying assigned to one client team for extended periods, which builds detailed knowledge of that client’s processes. This model gives clearer visibility into individual results than rotating campaigns, and promotions tend to follow performance rather than tenure. At the same time, the smaller size limits options for moving between roles or clients. Shifts follow UK and US business hours, so most staff work afternoons or evenings. The setting suits people who prefer steady client exposure over frequent change, but it can feel restrictive for those seeking variety or standard daytime schedules. People who perform well under fixed client assignments and can commit to non-standard hours are more likely to stay. Those looking for broad internal mobility or daytime-only roles will probably find better fits elsewhere. Hiring centers on direct assessment of skills and reliability, with decisions tied closely to how candidates match the dedicated-team structure.

Nedbank Contact Centre

3,500+ (contact centre)

Nedbank Contact Centre operates as the bank's main inbound support operation, handling retail and business banking queries, credit card issues, and insurance claims for Nedbank's existing customers. The centre employs over 3,500 people across South Africa and forms part of the bank's larger retail banking division rather than serving external clients. Work involves answering calls and managing account-related requests that often require checking multiple systems and following regulated processes. The operation runs from four main sites: Sandton and Fourways in Johannesburg, plus offices in Cape Town and Durban. Sandton and Fourways together manage the largest share of retail and business banking calls. The Sandton location sits in an area with limited public transport options, which restricts access for candidates without private vehicles or reliable alternatives. Staff numbers are concentrated in Gauteng, with smaller teams in the other two cities. The contact centre maintains a people-first approach that stands out compared with other large South African banks. Managers receive consistent feedback for being approachable, and the Eyethu employee share scheme gives permanent staff a direct equity stake in Nedbank's results. Training is ongoing because queries can involve complex products, and agents must keep up with regulatory and system changes. Internal promotion paths exist through the bank's learning platform, though movement into higher roles usually requires sustained performance and additional qualifications. The environment suits people who prefer structured processes and steady development over rapid or unstructured career jumps. Candidates who do well tend to have clear communication skills, patience with detailed procedures, and the ability to handle repetitive but regulated work. Those without reliable transport to Sandton or Fourways often face practical barriers. The hiring process typically starts with an online application, followed by assessments and interviews that test both technical knowledge and customer handling. The bank also runs a graduate pipeline that feeds into contact centre and other roles, though most contact centre positions are filled through direct recruitment rather than the graduate programme.

Old Mutual Contact Centre

4,000+ (contact centre)

Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa. The centre serves retail clients of the group rather than external businesses, focusing on inbound calls and service for existing products. With more than 4,000 staff, it ranks among the larger contact centre operations tied to a single financial services provider in the country. The operation runs from three main sites: Pinelands in Cape Town, Sandton in Johannesburg, and Durban. These offices manage the daily volume of enquiries for the group's South African customer base. Staff numbers are concentrated in these cities, with limited presence elsewhere. Day-to-day work takes place in a structured corporate environment where agents must master detailed product information before handling live calls. Old Mutual funds the FAIS qualification that allows some employees to register as financial advisors, and it offers participation in an employee share trust. Career movement exists but depends on the individual pushing for opportunities inside a large organisation; those who wait for structured progression often stay in the same role. The setting rewards consistent attendance, rule-following, and steady performance more than rapid innovation. People who succeed here tend to be reliable, willing to complete extended product training, and comfortable with shift-based work in a formal setting. Applications are accepted through the company's career site, with additional routes via learnerships and graduate programmes for those without prior experience. Selection focuses on basic skills tests, background checks, and alignment with standard corporate conduct expectations rather than creative or entrepreneurial traits.

Nedgroup Insurance Contact Centre

800+

Nedgroup Insurance Contact Centre operates as the insurance division of Nedbank Group, handling sales, claims, and service calls for vehicle, home, and personal lines products. Its customers are primarily Nedbank's existing banking clients, more than eight million people who already hold accounts with the bank. The work involves cross-selling insurance to these clients rather than cold calling strangers, which reduces some pressure compared with pure telesales operations. The centre employs over 800 staff and forms part of a larger financial services group, giving it more stability than many independent BPO providers in South Africa. The operation runs from two main sites: Sandton in Johannesburg and Cape Town. Sandton houses the larger Johannesburg presence in a premium office area, while Cape Town supports additional capacity. Most roles sit in these contact centres, with limited remote options. Staff numbers exceed 800 across both locations, though exact splits between the cities are not published. The Sandton site sits in an expensive business district, which can mean long commutes for candidates living in outer suburbs or townships. Day-to-day work follows strict compliance rules typical of banking and insurance environments. Calls are monitored for quality and regulatory adherence, which creates steady oversight and less flexibility than in less regulated call centres. Strong performers can move into other Nedbank divisions for broader banking roles, and the company funds FAIS training that leads to formal insurance qualifications. The environment suits people who prefer structure, can handle repeated quality checks, and want a clearer path into the wider Nedbank Group than most standalone BPO jobs offer. Those who dislike constant monitoring or need short commutes often find the setup difficult. Candidates with prior insurance or banking experience, or those willing to complete FAIS training, tend to fit best. The hiring process usually starts with an online application through Nedbank's careers site, followed by assessments, interviews, and background checks that match financial services standards. Applicants should expect delays common to large banking groups and should prepare for questions on compliance and customer service scenarios. People seeking quick entry into insurance work with funded training may benefit, while those prioritising flexible hours or minimal oversight will likely struggle.

PSG Konsult Contact Centre

600+

PSG Konsult Contact Centre handles client services, investment queries and insurance administration for PSG Konsult, South Africa’s largest independent financial planning and advice group. The centre supports PSG’s network of financial advisers rather than dealing directly with the public. It operates as a specialist BPO unit within a JSE-listed company that provides wealth management, investment and insurance products. With more than 600 staff, the contact centre is one of the larger financial services operations of its kind in the country, though it remains focused on complex product support rather than high-volume general enquiries. The operation runs from two sites: a main campus in Stellenbosch and a smaller presence in Sandton, Johannesburg. Most roles are based in Stellenbosch, which limits practical access for candidates outside the Western Cape. The Stellenbosch location offers a campus-style setting that stands out among South African contact centres, but daily commuting from Cape Town CBD is difficult without reliable private transport. Johannesburg roles are fewer and tied to specific adviser support functions. Day-to-day work involves detailed queries on investments, insurance policies and wealth products, which demands stronger financial literacy than most standard BPO environments. Staff receive full funding for FAIS RE1 and RE5 regulatory exams, creating a clear route into advisory or compliance roles within the broader PSG group or other financial services firms. The environment rewards accuracy and product knowledge over speed alone, but the complexity can lead to longer handling times and higher initial training demands. Those who perform well often move into internal PSG adviser support or compliance positions; others use the qualifications to leave for different financial services employers. The centre suits candidates already living in the Stellenbosch or greater Boland area who have an interest in financial products and are prepared for ongoing regulatory learning. Applicants without prior exposure to investments or insurance concepts tend to struggle with the material. Hiring focuses on basic numeracy and communication tests followed by product training, with the funded FAIS exams forming part of the early employment period rather than a pre-requisite. The process is slower than typical BPO recruitment because of the regulatory requirements.