BPO & Call Centre Jobs in Midrand

Call Centre Agent

R5,500–R8,000/month

Outbound Sales Agent

R5,000–R7,000/month + commission

Collections Agent

R6,000–R9,000/month

Team Leader

R14,000–R18,000/month

Quality Assurance Analyst

R10,000–R14,000/month

Workforce Management Analyst

R12,000–R18,000/month

Chat Support Agent

R6,000–R9,000/month

Technical Support Agent

R7,000–R11,000/month

Vodacom Contact Centre

5,000+ (contact centre ops)

Vodacom Contact Centre runs the customer service operations for South Africa's largest mobile network. Agents handle billing disputes, network faults, device support and account queries for more than 40 million subscribers. The work covers both in-house teams and outsourced contracts, so the customer base is almost entirely Vodacom's own postpaid and prepaid users rather than external clients. The operation employs over 5,000 people across three main sites: Midrand in Johannesburg, Durban and Cape Town. Midrand serves as the largest hub, while the other two centres manage regional call volumes and some back-office tasks. All locations run on the same systems and reporting structures, with real-time dashboards tracking individual and team performance. The environment is high-volume and metric-driven. Agents work set shifts with weekly coaching sessions and structured training through an internal academy that maps out promotion routes into team leader or specialist roles. Staff receive discounts on data, devices and airtime, which provide immediate practical value. At the same time, the scale means career moves often stall without active networking, and call volumes spike sharply during load shedding or network outages, increasing pressure on teams. The roles suit people who perform steadily under call targets and prefer clear processes over autonomy. Applicants with prior contact-centre experience or basic telecom knowledge tend to adapt faster. Selection usually starts with an online application, followed by a voice assessment and panel interview; successful candidates enter a paid training period before taking live calls. Those seeking rapid advancement or a small-team setting will likely find the pace and bureaucracy limiting.

Cell C Contact Centre

1,500+

Cell C Contact Centre runs customer service operations for Cell C, South Africa’s third-largest mobile network. Staff handle calls, chats and emails from Cell C subscribers on network coverage, data usage, billing disputes and account changes. The centre serves only Cell C’s own customer base rather than external clients. It employs more than 1,500 people across two sites, making it a mid-sized BPO operation compared with the larger outsourced centres run for Vodacom or MTN. The operation is split between Midrand in Johannesburg and Cape Town. Midrand houses the larger team and most technical support functions, while Cape Town focuses on general customer queries. Both sites run standard shift patterns that include evenings and weekends. After several rounds of restructuring, the company has kept a smaller headcount than before and now operates with tighter teams and fewer management layers. Day-to-day work involves handling high call volumes on mobile and data issues while using Cell C’s systems and partner 5G network details. Agents receive structured training on technical products, which can build useful telecoms knowledge. The smaller size means quicker decisions on customer cases and more direct contact with team leaders than at bigger networks. Some staff report steady internal movement into team-leader or quality roles after 12–18 months, though promotion numbers remain modest. The environment suits people who prefer a compact team and are comfortable with shift work, but the company’s past financial problems still appear on public records and can raise questions during background checks. Anyone with basic customer-service experience and an interest in telecoms products can apply. The process typically starts with an online form, followed by a phone screen and an on-site or virtual assessment that tests call handling and system navigation. Candidates who already have mobile-network knowledge or previous BPO tenure tend to move through faster. Discounted staff data packages are available once employed, but the role offers limited brand recognition on a CV compared with larger networks.

African Bank Contact Centre

1,500+

African Bank’s contact centre handles inbound and outbound calls for personal loans, credit cards, and debt counselling. Its customers are mainly lower- to middle-income South Africans who have limited access to credit from larger banks. The operation sits inside African Bank, which focuses on this segment of the market, and the Midrand site employs more than 1,500 people. Most work involves explaining loan terms, processing applications, managing repayments, and assisting customers already in arrears. The centre is located in Midrand, Johannesburg, with no other major contact-centre sites mentioned. Staff numbers have grown since the bank’s restructuring, and the campus is served by the Gautrain and several taxi routes, making it reachable from much of the city. There are no branches or large offices described in other provinces for this specific function. Day-to-day work centres on repeated conversations with people under financial pressure, including collections calls. Agents receive NCR-compliant training that covers credit regulations and basic product knowledge, which can serve as a starting point for later roles in credit analysis or branch operations. The environment is structured and target-driven, with limited prestige compared with the big retail banks. People who stay tend to value the steady entry-level pay and the chance to learn credit processes; those who leave often cite the emotional load of collections work or the repetitive nature of the calls. The roles suit applicants who want a first job in financial services and are comfortable with compliance-heavy, phone-based work. Hiring is mainly through standard online applications and basic assessments; previous call-centre experience helps but is not always required. Candidates should expect shift patterns and performance metrics tied to call handling and collections results.