How to Get to Richards Bay
Transport Hub
Richards Bay CBD / Boardwalk Inkwazi
Route
Well-connected by minibus taxis from surrounding townships like Ngwelezana, eSikhaleni, and Empangeni. Main taxi routes run along the R34 and through John Ross Highway. No passenger rail service available.
Taxi Cost
R8-R12 within Richards Bay CBD area
Landmark
Boardwalk Inkwazi Shopping Centre, Richards Bay Harbour, Richards Bay Industrial Development Zone, Alton Industrial Park
Well-connected by minibus taxis from surrounding townships like Ngwelezana, eSikhaleni, and Empangeni. Main taxi routes run along the R34 and through John Ross Highway. No passenger rail service available.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Richards Bay area. Actual pay may vary by employer.
Safety Tips for Richards Bay
Generally safe during business hours with good foot traffic around the Boardwalk and CBD area. Stay alert near the harbour industrial zones.
How to Get Hired as Call Centre Agent in Richards Bay
Pro Tip
Visit Boardwalk Inkwazi on weekday mornings between 9am-11am when call centre managers are available - dress smartly and bring copies of your ID, bank details, and any certificates even if you don't have matric.
Walk-In Friendly?
Yes, particularly at Boardwalk Inkwazi for retail positions and some industrial companies accept walk-in applications at security gates
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Richards Bay
Richards Bay's economy revolves around the massive harbour operations, aluminium smelting, and mining logistics. The Boardwalk Inkwazi shopping centre and CBD provide significant retail and hospitality employment. Heavy industry dominates with companies like Richards Bay Minerals and Hillside Aluminium being major employers.
Growing Industries:
Where to Eat Near Work
Boardwalk Inkwazi food court and street vendors along Krugerrand Boulevard
Other Roles Available in Richards Bay
Pro Tip
Visit Boardwalk Inkwazi on weekday mornings between 9am-11am when call centre managers are available - dress smartly and bring copies of your ID, bank details, and any certificates even if you don't have matric.
Walk-In Friendly?
Yes, particularly at Boardwalk Inkwazi for retail positions and some industrial companies accept walk-in applications at security gates
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Richards Bay?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.