Customer Retentions & Sales Consultant

<p>Keeping customers loyal is an art — and it's a skill that pays well. As a <strong>Customer Retentions &amp; Sales Consultant</strong>, you'll engage existing and prospective clients to retain their business or convert them to a new product or service, playing a critical role in reducing churn while driving revenue.</p>

<p>You'll be part of our contact centre team in Umhlanga Ridge, Durban, handling both inbound and outbound calls with a focus on value retention and sales conversion. Whether you're saving a customer who is about to leave or upselling them to a better plan, your consultative skills will be front and centre.</p>

<h3>Your Core Responsibilities</h3>
<ul>
<li>Engage customers inbound and outbound to understand their concerns and retain their business</li>
<li>Identify upsell and cross-sell opportunities during every interaction</li>
<li>Use strong product knowledge to present compelling alternatives to customers considering cancelling</li>
<li>Achieve monthly retentions and sales targets</li>
<li>Log all interactions accurately in the CRM system</li>
<li>Participate in regular team training and coaching sessions</li>
</ul>

<h3>Compensation &amp; Benefits</h3>
<ul>
<li><strong>Guaranteed base salary of R6,000 per month</strong></li>
<li>Uncapped commission — your retention and sales results determine your ceiling</li>
<li>Performance and recognition incentives</li>
<li>Free access to medical insurance, financial wellness resources, and mental health support</li>
<li>On-site nurse, restaurants, and discounted grocery staples</li>
<li>World-class technology and a team-focused culture</li>
</ul>

<p>If you thrive in a customer-facing environment, enjoy problem-solving, and have a natural ability to change a customer's mind, this role will reward you generously.</p>

• Minimum 6 months of recent outbound or inbound sales experience, or retentions experience (essential)
• Experience in the telco industry is a strong advantage
• Proven track record of retaining customers or converting sales
• Clear criminal record
• Excellent communication and negotiation skills in English
• Calm, confident, and solution-focused under pressure
• Strong natural ability to change a customer's mind while remaining professional and respectful
• Skilled at identifying the real reason a customer wants to leave and addressing it directly
• Upsell instinct — able to convert retention conversations into upgrade or cross-sell opportunities
• Proven objection-handling skills in high-stakes or emotionally charged customer situations
• Comfortable handling both inbound and outbound calls across a full shift without drop in quality