Mobile & Fibre Technical Support Agent

ShiftMate is recruiting Mobile & Fibre Technical Support Agents to work in a contact centre in Cape Town. You help customers get their devices and connections working again, talking them through troubleshooting step by step. About the campaign: Mobile and fibre support teams keep customers connected — sorting out network, router, SIM and device problems. What you will do: • Take inbound calls and chats from customers with connection, device or account problems • Diagnose the problem and guide the customer through troubleshooting steps • Log faults accurately and escalate network or hardware issues to the right team • Explain technical things in simple language • Meet first-call resolution and quality targets • Troubleshoot fibre routers, LTE devices, SIM and network settings with customers What you get: • R6 500 basic salary per month, plus performance bonuses and commission • Training before you take live calls • A permanent, full-time role in a professional contact centre Where: Cape Town, Western Cape. Close to MyCiTi, Golden Arrow and taxi routes. Apply once, get seen by hiring managers: We fast-track your application and feed candidates directly to call-centre recruitment teams. All you need to do is complete our free online assessment once, and with your permission we share your results directly with hiring managers. No need to apply to every call centre separately. How to apply: Press Apply and complete the free ShiftMate call-centre assessment online. Shortlisted candidates are invited to interview. ShiftMate never charges job seekers to apply, be assessed or get a job.