Telco Retentions Customer Service Agent

ShiftMate is recruiting Telco Retentions Customer Service Agents to work in a contact centre in Durban. You take inbound calls from customers, sort out their questions and problems on the first call wherever possible, and make sure they leave happier than they called. About the campaign: Retention teams speak to customers who want to cancel or move networks, find out why, and offer a solution that keeps them happy. What you will do: • Answer inbound calls and help customers with account, policy and billing questions • Find the answer on the system and explain it clearly • Log every interaction accurately and follow up where a case needs another team • Treat customers fairly and follow the call script and compliance rules • Meet quality, call-handling and customer-satisfaction targets • Handle cancellation requests, resolve the reason behind them and offer suitable alternatives What you get: • R6 500 basic salary per month, plus performance bonuses and commission • Training before you take live calls • A permanent, full-time role in a professional contact centre Where: Durban, KwaZulu-Natal. Close to main taxi and bus routes into the city. Apply once, get seen by hiring managers: We fast-track your application and feed candidates directly to call-centre recruitment teams. All you need to do is complete our free online assessment once, and with your permission we share your results directly with hiring managers. No need to apply to every call centre separately. How to apply: Press Apply and complete the free ShiftMate call-centre assessment online. Shortlisted candidates are invited to interview. ShiftMate never charges job seekers to apply, be assessed or get a job.