optical receptionist

OPTICAL RECEPTIONIST – DURBAN Established Optometric Practice | Durban, KwaZulu-Natal An established and professional optometric practice is looking for a reliable, motivated and experienced Optical Receptionist to join our team. We are looking for someone who takes pride in their work, has excellent patient-service skills and understands that punctuality, reliability and consistent attendance are essential in a busy healthcare environment. KEY RESPONSIBILITIES - Welcoming and assisting patients in a professional and friendly manner - Managing reception and incoming telephone calls - Booking and confirming patient appointments - Patient administration and maintaining accurate records - Processing medical aid information and benefits - Handling patient enquiries and queries - Processing payments and basic administrative duties - Assisting with optical orders and collections - Following up on outstanding patient matters - Assisting with recalls and patient communication - Maintaining an organised and professional reception area - Working efficiently as part of a team across the practice REQUIREMENTS - Previous optical, medical or healthcare reception experience will be advantageous - Excellent communication and interpersonal skills - Professional telephone manner - Good computer literacy - Strong administrative and organisational abilities - Ability to multitask in a busy practice - Professional appearance and attitude - Strong attention to detail - Ability to work independently and as part of a team - Excellent attendance and punctuality are essential - Reliable transport is advantageous - Contactable references are required THE IDEAL CANDIDATE We are looking for someone who is: Reliable • Punctual • Honest • Hard-working • Professional • Organised • Patient-focused The successful candidate must understand the importance of being present and ready to work as scheduled, as reception is an essential part of the smooth running of the practice. Please do not