Telco Retentions Sales Agent

ShiftMate is recruiting Telco Retentions Sales Agents to work in a contact centre in Durban. You call customers who have shown interest or are existing clients, explain the product clearly and help them decide whether it is right for them. About the campaign: Retention teams speak to customers who want to cancel or move networks, find out why, and offer a solution that keeps them happy. What you will do: • Make outbound calls to warm leads and existing customers from the dialler • Explain the product, benefits and costs in plain language • Handle questions and objections honestly and respectfully • Complete the sale accurately on the system, including the required compliance script • Meet daily call, quality and sales targets • Present retention offers to customers whose contracts are ending or who plan to leave What you get: • R6 500 basic salary per month, plus performance bonuses and commission • Training before you take live calls • A permanent, full-time role in a professional contact centre Where: Durban, KwaZulu-Natal. Close to main taxi and bus routes into the city. Apply once, get seen by hiring managers: We fast-track your application and feed candidates directly to call-centre recruitment teams. All you need to do is complete our free online assessment once, and with your permission we share your results directly with hiring managers. No need to apply to every call centre separately. How to apply: Press Apply and complete the free ShiftMate call-centre assessment online. Shortlisted candidates are invited to interview. ShiftMate never charges job seekers to apply, be assessed or get a job.