Short-Term Insurance Customer Service Agent

ShiftMate is recruiting Short-Term Insurance Customer Service Agents to work in a contact centre in Durban. You take inbound calls from customers, sort out their questions and problems on the first call wherever possible, and make sure they leave happier than they called. About the campaign: Short-term insurance covers cars, homes and belongings against accidents, theft and damage. Customers need clear advice on what is and is not covered. What you will do: • Answer inbound calls and help customers with account, policy and billing questions • Find the answer on the system and explain it clearly • Log every interaction accurately and follow up where a case needs another team • Treat customers fairly and follow the call script and compliance rules • Meet quality, call-handling and customer-satisfaction targets • Help policyholders with cover questions, policy changes and first notice of claims What you get: • R6 500 basic salary per month, plus performance bonuses and commission • Training before you take live calls • A permanent, full-time role in a professional contact centre Where: Durban, KwaZulu-Natal. Close to main taxi and bus routes into the city. Apply once, get seen by hiring managers: We fast-track your application and feed candidates directly to call-centre recruitment teams. All you need to do is complete our free online assessment once, and with your permission we share your results directly with hiring managers. No need to apply to every call centre separately. How to apply: Press Apply and complete the free ShiftMate call-centre assessment online. Shortlisted candidates are invited to interview. ShiftMate never charges job seekers to apply, be assessed or get a job.