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Recover Your Account

Lost access to your phone? We'll help you get back in.

Recover Your Account

Enter your ID number, new phone number, and take a selfie to verify your identity

Your 13-digit South African ID number

Enter your new South African mobile number

Take a selfie

JPG, PNG or HEIC • Max 10MB

Selfie Tips:

  • • Face the camera directly
  • • Ensure good lighting
  • • Remove sunglasses and hats

Important Information

  • • Have your ID document ready for selfie verification
  • • You can only attempt recovery 3 times per 24 hours
  • • Verification usually takes a few seconds, but may require manual review
  • • You'll receive an SMS notification when your account is ready